Service Desk & Support Technician

We are looking for an IT Help Desk Service Operator or Support Technician who speaks English and German (B2 level) (plus, optionally, Italian and Spanish) for a permanent position, to start immediately or soon in Munich, to work in a highly dynamic international environment. Highly motivated entry-level candidates are also welcome! Due to legal requirements, NATO security clearance is required or must be obtained; a passport from a Eurofighter production country (UK, Germany, Spain, or Italy) is required by the client.

Requirements/Knowledge/Experience:

• Experience with System Administration (Level 1)
• Experience with Windows Server Administration and Linux
• Experience with the Windows operating system and Office applications
• Experience with the Linux operating system
• Experience with NB Imaging and Deployment
• Experience with Directory Services
• Experience with Software Deployment Tools
• Experience with Virtualization Technologies
• Experience with physical patching, SDN, VPN, and VLAN troubleshooting
• Experience with Mobile Device Management Solutions
• Knowledge of Video Conferencing Solutions
• Knowledge of DNS, DHCP, TCP, and UDP

You have the necessary understanding and sensitivity to the SLAs

Existing ITIL V5 Foundation certification is a plus (if not, a willingness to pursue certification)

Good English skills (written and spoken) are required as well as basic knowledge of German (B2)

Willingness to strictly follow client processes and internal procedures (mandatory).

You are able to work under pressure and keep on top of things even during stressful peak times

Flexibility in working hours/shifts

High team spirit, reliability, punctuality

You can set priorities and have a hands-on mentality

Willingness to work on Saturday and some bank holidays