IT Knowledge Management Specialist

At SOTEC Consulting - Astek Group, we are looking for an IT Knowledge Management Specialist to join an international Telecom & Workspace project. This role focuses on the governance of technical documentation, the management of a SharePoint-based knowledge base, and the continuous improvement of the organization's AI Assistant (MIA). You will play a key role in ensuring high-quality knowledge management practices across global operations, helping both IT support teams and AI-powered services deliver accurate and consistent information., * Review and validate Knowledge Base articles created by first-line support teams.

• Manage and govern technical documentation across SharePoint and ServiceNow.
• Determine the appropriate publication channel for new knowledge articles based on global Knowledge Management guidelines.
• Ensure documentation complies with global Knowledge Management standards, maintaining consistency in quality, structure, and content.
• Analyze AI conversation logs to identify documentation gaps and improve AI response accuracy.
• Create, update and optimize technical documentation to enhance the AI Assistant's knowledge source.
• Maintain and continuously improve the global knowledge base, identifying outdated, duplicate or missing content.
• Collaborate with international teams across multiple countries to ensure accurate and consistent technical documentation.

• Experience in Knowledge Management or Knowledge Base administration.
• Professional working proficiency in English, as the service is delivered entirely in English.
• Experience working with SharePoint and/or ServiceNow.
• Experience creating, reviewing and maintaining technical documentation.
• Experience validating knowledge articles and ensuring documentation quality., * Experience working with AI-powered assistants or Generative AI.
• Knowledge of Knowledge Management governance and documentation frameworks.
• Experience supporting global or multi-country knowledge bases.

Joining SOTEC Consulting means becoming part of a company with over 30 years of experience in the IT sector, backed by the strength of the ASTEK Group. Thanks to this integration, you will have the opportunity to work on large-scale international projects, collaborating with global teams and thriving in multicultural environments that foster your professional growth. At SOTEC, we are committed to equal opportunities regardless of race, gender, religion, age, sexual orientation, marital status, disability, nationality, or gender identity. We are proud to promote an inclusive workplace and strive every day to eliminate bias in all its forms. Take the next step in your career and become part of projects that are transforming the digital landscape.