Systems Engineer, Managed Operations

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced senior systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud, * Fluency in written and spoken English is required.

• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On-Call rota., * This role requires you to be a national of an EU member state.
• Deep systems engineering experience, working with hardware, software, networking, operating systems.
• Proficient scripting processes in a language such as Bash, Python, or Ruby.
• Deep expertise in Linux and networking with proven ability to conduct advanced system diagnostics, implement preventive measures, and resolve complex technical issues that impact system performance, reliability, scalability, and high availability across distributed software environments. Demonstrated success in root cause analysis, performance optimization, and implementing robust monitoring solutions to ensure seamless operation of mission-critical systems.
• Proficient leading the creation, revision, and/or improvement of standard operational procedures (SOPs) and driving operational best practices., * Experience leading complex, cross-functional initiatives that align multiple teams and stakeholders across organizational boundaries.
• Ability to influence without direct authority.
• Experience mentoring and developing teams and engineers.
• Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization.
• Experience supporting services in AWS or other cloud systems or services.
• Proficient with Infrastructure as Code, such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.

European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.