Information Technology Support Specialist

As an IT Support Specialist, your mission will be to make sure every person at Voicemod has a reliable, secure, and seamless IT experience from day one. You'll own the day-to-day IT operations that keep the company running smoothly-from onboarding new hires and managing our equipment lifecycle to providing technical support, maintaining our internal tools, and ensuring our devices stay secure and compliant.

Based in our Valencia office (with the flexibility to work remotely 1-2 days per week), you'll become a trusted point of contact for IT across the company, working closely with our People, Workspace, and Engineering teams, as well as external vendors and suppliers. You'll take ownership of your work, keep things organized, and proactively improve the way we operate as we continue to grow., * Provide day-to-day technical support to employees, troubleshooting hardware, software, and connectivity issues through our ticketing system (Jira), ensuring every request is followed through until resolution while keeping accurate records and timely communication.

• Own the entire onboarding and offboarding IT experience: prepare, configure and recover devices, create and remove user accounts, assign permissions, and ensure every new joiner has everything they need from day one.
• Manage the complete IT equipment lifecycle, including purchasing new devices following our internal standards, coordinating repairs, returns, replacements and disposals, as well as packaging, shipping, collections and customs documentation for international employees.
• Own our IT inventory, ensuring every asset is correctly labelled, assigned, tracked and stored, while keeping our storage area organized and making equipment easy to locate and audit. Maintain an accurate, up-to-date record and ensure it is tracked in Jira.
• Administer our SaaS and identity tools (Google Workspace, Slack, 1Password and similar tools), maintaining licenses, permissions, and configurations up to date.
• Keep our devices and tools secure and compliant: manage our antivirus console, disk encryption, 2FA, and password management (1Password), and make sure every device meets our software/security standards on an ongoing basis. Stay up to date on relevant technologies and IT trends, using our system management tools to keep patches and system updates on track - escalating to our external security partner when specialist support is needed.
• Maintain our Valencia office network and on-site infrastructure (WiFi, firewall, router, local server/NAS) - most of our infrastructure is externalized, but this one lives on-site - plus IT-related office equipment like AV and streaming room setups.
• Coordinate with external vendors and suppliers for hardware purchases, repairs, internet providers, security services and other IT-related needs (security, ISPs, shipping carriers, equipment suppliers), building reliable relationships and ensuring high-quality service.
• Maintain clear IT documentation, asset records and operational runbooks, while continuously identifying opportunities to improve internal processes and make IT operations more efficient as the company grows.

• 2-3+ years of experience as an IT Specialist, IT Support Engineer, Systems Administrator, or similar role, with a track record of staying at least 1 year per company.
• Hands-on experience managing SaaS/identity platforms (Google Workspace, Slack) and device management/MDM tools (e.g., Jamf, Kandji, Intune, or similar).
• Experience supporting macOS, Windows and Linux environments.
• Comfortable managing equipment logistics (packaging, shipping, customs paperwork) and using ticketing/helpdesk systems to track, prioritize, and resolve support requests.
• Working knowledge of endpoint security (antivirus console, disk encryption, MFA, access management) and basic network/on-site hardware administration (WiFi, firewall, router, local server/NAS), comfortable escalating to specialists when needed.
• Excellent organizational skills with strong attention to detail: you enjoy keeping documentation, inventories and processes accurate and up to date.
• A strong ownership mindset: you proactively follow up on open tasks, communicate progress, and make sure nothing falls through the cracks.
• Professional, friendly and service-oriented communication skills. You enjoy helping people, build trust easily and remain calm under pressure.
• High level of integrity and discretion when handling company assets, systems and confidential information.
• Fluent English (minimum B2 level) and Spanish, as you'll support colleagues across different countries and coordinate with local suppliers and service providers.
• Availability for occasional emergency support outside regular hours, coordinating any time-off or remote days with your manager.
• Experience supporting distributed or remote-first teams.
• Basic scripting/automation skills (e.g., Google Apps Script, Python, or Bash) to automate repetitive IT tasks.
• Experience working in a fast-growing startup or technology company.
• Experience improving internal IT processes, documentation or operational workflows.

Our interview process takes place on Google Meet and tends to consist of the following stages:

Don't meet 100% of the criteria? Studies show many people - especially from underrepresented backgrounds - only apply when they meet every requirement. At Voicemod, we value potential and learning capacity. If you match at least 75%, apply anyway - skills can be developed, and we'd love to hear from you.

• English Proficiency: A minimum of B2 level in English is required. We'll assess your communication skills during the initial interview.
• Video Interview Requirement: All candidates invited for an interview must join with their cameras on. No virtual backgrounds, please.
• Location Accuracy: Please tell us the accurate country you'll work from. We value transparency and will verify this during the selection process.

• Anniversary Celebration Program - Unlock extra days off, volunteering days, or unique experiences as you reach milestones.
• Generous Referral Program - Earn rewards for helping us hire great talent.
• Extra time off on demand - For those tough moments when you need a break.
• Wellbeing - Paid sick leave, maternity/paternity leave, and healthcare insurance (for employees based in Spain).
• Flexible Benefits Plan - Available in Spain, to optimize part of your salary (meals, transport, childcare) and save money each year.
• Free English or Spanish lessons - From beginner to advanced.

full_time

Organization Voicemod

Join Voicemod - Let's Shape the Future of Sound! At Voicemod, our mission is to help people supercharge their voice wherever they communicate - fostering self-expression and belonging. We build audio tools that let gamers, streamers, and creators shape their online identity: voice changers, soundboards, and real-time effects. Millions of people use Voicemod every day to enhance how they connect and have fun. We're a team of 90+ people, working remotely, from our Valencia HQ, or our Barcelona coworking space. We're passionate about pushing the boundaries of audio and building products that make digital spaces more expressive and playful. We care deeply about our people and our users. If you share that passion, we'd love to meet you. At Voicemod, our values shape how we work every day