IT Senior Specialist H/F

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Our 10,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. The ideal candidate will be highly motivated, experienced in IT support, has effective communication skills (both verbal and written), proactive, takes initiative, thinks creatively and is a team player. The role encompasses all activities and technologies related to a leading-edge enterprise office environment. Support the end-user community, both in office and remote. Provide advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android). Support of all Solera Entities. Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology. Provide white-glove IT support for executives, as well as at marketing events held in the office or other locations. Asset management (managing the lifecycle of IT equipment from procurement to e-waste). Leverage vendor support wherever possible to offer the best solution quickly. Train and provide documentation to Level 1 and 2 support team members. Contribute to IT project and continuous improvement initiatives. Be diligent in ensuring support tickets are closed or reassigned within SLA, with clear and detailed notes. Do everything with data security and SOX compliance in mind. Project Work Participation in ISO/SOX/SOC Security Audits to cover for IT-BS tasks. Minimum of 2 years macOS & iOS support experience in a corporate environment. Minimum of 3-5 years Windows 10/11 support experience in a corporate environment. Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.). Experience with the full Office 365 suite. Prior experience with Zoom and Microsoft Teams conferencing. Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them. Local to the Seville and Madrid locations, with the ability to travel at short notice when required. Experience with directly supporting executives (Senior VP levels and higher). Experience working with 3rd party vendors for support. It is impossible to list every requirement for, or responsibility of, any position. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.