IT Site Engineer

We're looking for an experienced and customer-focused IT Field Support Engineer to join our busy and dynamic Field Services team. Supporting approximately 100 sites across the UK, you'll play a key role in delivering exceptional IT support, resolving technical issues, and contributing to technology projects that keep our business moving.

Based at Lacon House in Holborn, you'll provide a mix of field-based and office-based support, working closely with end users, technical teams, project managers, and third-party suppliers. If you're passionate about technology, customer service, and solving problems, we'd love to hear from you.

What you'll be doing

As part of our Field Services team, you'll:

• Deliver responsive 2nd Line support across hardware, software, and networking environments.
• Travel to Arriva locations, providing hands-on technical support and exceptional customer service.
• Troubleshoot and resolve issues across desktops, laptops, mobile devices, printers, and network infrastructure.
• Support and maintain Active Directory, Azure, and Windows environments.
• Work closely with technical teams, project managers, service desk colleagues, and third-party suppliers.
• Contribute to IT projects, deployments, and continuous improvement initiatives.
• Create and maintain technical documentation and knowledge articles.
• Act as a mentor to colleagues and help develop best practices across the team.

We're keen to hear from candidates who have:

• Previous experience in a Field Support, 1st Line or 2nd Line IT Support role.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Active Directory and Azure environments.
• Knowledge of LAN, WAN, Wi-Fi and TCP/IP networking.
• Experience deploying and supporting PCs, laptops and mobile devices.
• Excellent troubleshooting, communication and customer service skills.
• ITIL Foundation certification.

Desirable experience includes:

• Microsoft 365 and cloud technologies.
• Ivanti or other ITSM platforms.
• Meraki networking environments.
• DCS experience.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. We employ around 35,000 people and deliver more than 1.5 billion passenger journeys every year, connecting people and communities safely, reliably and sustainably. With a heritage dating back to 1938, an ambitious growth and sustainability agenda, and an exciting new chapter following our acquisition by I Squared Capital in 2024, this is a pivotal time to be part of our journey.