2nd Line Support Engineer

• As a 2nd Line IT Support Technician, your day-to-day duties will include:
• Delivering 1st and 2nd line technical support to a wide variety of clients
• Installing, configuring, and testing new hardware, software, and network components
• Diagnosing and resolving issues across hardware, software, and networking
• Monitoring system performance and carrying out preventative maintenance
• Supporting printers, cabling, and peripheral equipment
• Updating and maintaining the helpdesk system with accurate fault logs
• Liaising with third-party suppliers and external contractors when required
• Assisting in client projects and IT upgrades where needed
• This is a role where you will be given the autonomy to work methodically to resolve problems, along with the support of a collaborative technical team.

Technologies:

• Azure
• Cloud
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Windows
• Office 365

• To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience include:
• Previous experience working in a Managed Service Provider (MSP), ideally for at least 2 years
• Strong knowledge of Windows client and server operating systems
• Hands-on experience with Microsoft 365 and ideally Azure
• Good understanding of both wired and wireless networking (LAN/WAN)
• Strong troubleshooting skills with the ability to remain calm under pressure
• Excellent communication skills with the ability to build relationships with clients
• Desirable extras:
• Microsoft certifications (e.g., MCSA, Azure Fundamentals)
• Educated to A-Level or above
• Full UK driving license (essential)
• Ability to pass an enhanced DBS check, We are looking for an experienced 2nd Line IT Support Technician to join our respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role, you must have a full driving license and previous experience of working for a Managed Service Provider (MSP).

This position is ideal for someone with a background in MSP environments who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service., This is an excellent opportunity for an IT professional wanting to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hard-working, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.

If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving license, we would love to hear from you. Apply today and take the next step in your IT support career.

Salary for this role ranges from £28,000 to £32,000, depending on experience. Our working hours are Monday to Friday, 8:00 AM to 4:30 PM, and although we have an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimize client downtime.