Integrated Product Support Engineer

The successful candidate will be part of the IPS and Training Team working closely with both systems and software engineering, and programme management. You will be required to develop and deliver technical documentation and training materials while establishing working relationships with a wide range of customers. The role will primarily be based in Malvern, Worcestershire however some travel within the UK and overseas travel will be required.

You will assist in the preparation of Technical Manuals to various formats, i.e. AESP or US Government Technical Manual.

You will actively collaborate with programme management, engineering and other development areas.

You will be involved with customer training using various media such as MS PowerPoint and carry out On Job Training.

You will carry out other tasks commensurate to the role as directed by the Integrated Support Manager.

You will assist in the preparation of IPS/Supportability documentation, commensurate with internal on the job training.

You must be able to obtain and maintain the relevant UK security clearance required for the role, SC at a minimum.

What You Will Learn

You will get extensive training on our main product, being the SCi-Toolset and the hardware infrastructure that supports it.

You will learn how complex, secure, multi-server systems are built, tested, deployed, and sustained throughout their lifecycle.

You will gain exposure to UK and international customer environments, seeing how systems are used operationally and how best to support them.

You will strengthen your communication and stakeholder management skills through regular engagement with internal teams and external customers., Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.]

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

You will be able to demonstrate a good working knowledge of the key areas relating to Technical Documentation and training material production. A background in ISR Exploitation Systems would be desirable.

You will be able to develop, implement and control Training Plans with conflicting requirements, as part of a busy training programme, to satisfy defined customer and business requirements, ensuring that activities are successfully progressed and delivered in line with established targets and constraints.

You will be expected to form part of the team that conducts Maintenance Task Analysis on ISR Exploitation Systems.

Experience in the use of MS Office products for the production, control and amendment of supportability documentation and Technical Manuals, would be desirable.

Qualifications We Prefer

Desirable Experience/Qualifications:

Technical Author

Formal training qualification.

Engineering experience.

It Would Be Great If You Also Have

Experience with Red Hat Enterprise Linux.

Experience working in defense, aerospace or another regulated, mission-critical environment.

Experience supporting customer-facing systems and providing remote technical support.

A full UK driving license., Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs

or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

This role is classified as Onsite. (Periodic work from home is possible)

You will be based primarily at our Malvern office, working within the IPS (Integrated Product Support) team. Regular travel to customer sites in the UK and overseas will be required depending on program needs.

What we offer

· Attractive compensation package

· Private Medical Insurance

· Fantastic pension scheme

· Life Assurance and Group Income Protection Scheme participation

· 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year

· Flexible working

· Employee Discounts and Flexible Benefits platform

· Support with professional fees

· Employee Assistance Programme (EAP)

· And much more

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense., This is a role with variety, visibility, and purpose. One week you could be working in the facility in Malvern, the next delivering training at a customer site anywhere in the world. You will join a well-established team that works at the sharp edge of system training, where technical quality, reliability and customer trust are essential. At Raytheon UK, you will be part of a wider RTX organisation with access to expert colleagues, learning opportunities and the chance to contribute to technology that supports national security and mission success. About Raytheon Raytheon UK delivers innovative, high-integrity solutions across defense, national security, and other critical domains. We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions. As part of RTX, one of the world's largest aerospace and defense companies, we bring together engineering expertise, global capability, and a shared commitment to helping create a safer, more secure world.