Salesforce Transformation Manager

• Assess and improve Salesforce, designing smarter workflows, automation and scalable processes across Sales and Customer Success.
• Build and optimise automation to reduce manual effort, improve efficiency and enhance the user experience.
• Partner with stakeholders to understand business needs and translate them into practical CRM solutions and best practice.
• Create clear dashboards and reporting that provide meaningful commercial insights and support decision making.
• Support the implementation and optimisation of commercial systems, including Salesforce, Intercom, Gong and AI-driven tools.
• Champion system adoption by educating users, improving processes and driving continuous improvement.

• Strong experience with Salesforce, including workflow automation, Flow Builder and process optimisation.
• Experience delivering CRM, Sales Operations or commercial transformation projects.
• Confidence working with stakeholders across Sales, Customer Success and Operations.
• Experience working with integration tools or APIs to improve system connectivity and data flow.
• Familiarity with tools such as HubSpot, Intercom or Gong within a SaaS or technology environment.
• Experience working in a fast-paced software or SaaS business where continuous improvement and automation are key.

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

This role requires the successful candidate to work from either our Loughborough or London office three days per week

You're someone who enjoys improving systems and finding better ways of working. You're comfortable taking ownership of commercial platforms, building automation and simplifying processes that make a real difference to Sales and Customer Success teams. You communicate confidently with both technical and non-technical stakeholders and enjoy partnering with the business to drive change, improve adoption, and deliver scalable solutions.

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.