Roaming IT Support Technician

Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to the education sector. We partner with Schools and Multi-Academy Trusts to deliver reliable, proactive, and innovative IT support services that enhance teaching, learning, and operational effectiveness.

Our experienced team supports a wide range of educational environments, providing technical expertise, strategic guidance, infrastructure management, and exceptional customer service., This is an exciting opportunity for an experienced IT professional who enjoys variety and working in different environments.

As a Roaming IT Support Technician, you will provide on-site and remote IT support to multiple schools and academies within the region. No two days will be the same, as you will be supporting a range of educational establishments with their day-to-day IT needs, troubleshooting technical issues, maintaining infrastructure, and assisting with IT projects.

You will work closely with school staff, Trust leadership teams, and the wider AIT support team to ensure a high standard of IT service delivery across all sites., * Provide first and second-line technical support to staff and students across multiple educational sites.

• Diagnose and resolve hardware, software, networking, and infrastructure issues.
• Manage and respond to support tickets in line with agreed service levels.
• Install, configure, and maintain desktops, laptops, interactive displays, printers, and other IT equipment.
• Support Microsoft 365, Azure, Active Directory, and cloud-based technologies.
• Assist with network maintenance and troubleshooting, including switches, wireless networks, and internet connectivity.
• Carry out routine maintenance and system health checks.
• Support IT projects including hardware deployments, migrations, upgrades, and infrastructure improvements.
• Maintain accurate documentation of support activities and technical procedures.
• Build and maintain positive working relationships with school staff, leadership teams, and third-party suppliers.
• Escalate complex issues to senior engineers where appropriate.
• Ensure compliance with safeguarding, data protection, cybersecurity, and Trust policies.
• Represent AIT professionally whilst working on customer sites.

As our business continues to grow, we are seeking a motivated and customer-focused Roaming IT Support Technician to support our schools across Birmingham, Solihull, Worcester, and surrounding areas., * Minimum 2 years' experience in an IT support role.

• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience supporting hardware, software, and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving Licence.
• Access to a reliable personal vehicle for business travel.

Desirable

• Experience working within the education sector.
• Knowledge of Azure, Intune, and cloud technologies.
• Experience supporting Google Workspace environments.
• Familiarity with ITIL principles and service management.
• Relevant certifications such as:
• CompTIA A+
• CompTIA Network+
• Microsoft Certifications
• ITIL Foundation, * Professional and approachable.
• Passionate about technology and customer service.
• Adaptable and comfortable working across multiple locations.
• Able to build strong relationships with stakeholders.
• Proactive and willing to take ownership of issues.
• Organised and capable of managing competing priorities.

Pulled from the full job description

• Referral programme
• Employee discount
• Relocation assistance
• Life insurance
• Company pension
• Company events, * Company pension scheme.
• Life insurance.
• Employee discount scheme.
• Company events.
• Ongoing training and professional development opportunities.
• Mileage reimbursement for travel between customer sites.
• Opportunity to work across a variety of educational environments.
• Career progression opportunities within a growing organisation.

Join Advanced IT Services

If you are an enthusiastic IT professional looking for a varied and rewarding role where you can make a real difference to schools and Trusts across the Midlands, we would love to hear from you.

Join Advanced IT Services and help us continue our mission of empowering learners and educators through technology.

This version positions the role as a true field-based technician position and should attract candidates who are comfortable travelling between schools while clearly setting expectations around vehicle usage and mileage reimbursement.

Pay: £28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Life insurance
• Referral programme
• Relocation assistance