Application Support & Training Analyst

Permanent: This post will be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.

Hours Full time - 37.5 hours per week (This post will be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.), The successful applicant will play a significant role in providing operational support for users of the Electronic Patient Record (Millennium), as well as contributing to project support activities to enable the continued delivery of our Digital Programme.

Primarily you will be investigating and resolving service incidents/requests logged via our Digital Service Desk as well as performing data cleansing activities to ensure the accuracy and quality of our patient data.

You may be required to support the delivery of core Electronic Patient Record training for clinical, nursing and administrative staff and assist with the creation and maintenance of learning materials. You may also assist with the testing of system enhancements, upgrades and fixes to provide solution assurance.

We are looking for a team player who can successfully work with other teams and stakeholders to ensure successful delivery/resolution. This challenging role offers a career development opportunity for an enthusiastic, organised and motivated individual with strong analytical and communication skills, application support skills, knowledge of ICT, with proven experience of working in a customer focused environment. Previous experience of working in an NHS or healthcare environment and knowledge of Millennium is desirable but not essential., * GCSE 'C' grade or equivalent in English and Maths

• Educated to 'A' Level standard or comparable organisational experience

Desirable criteria

• IT qualifications
• ITIL Foundation course
• NVQ Level 2 in Call Handling, * Logical approach
• Organised
• Good interpersonal skills
• Ability to multi-task and work without supervision
• Ability to work on own initiative, * Good team skills
• Ability to communicate effectively, including sensitive situations

Desirable criteria

• Ability to relate appropriately to various professional groups within the Trust, * Previous experience of a Help Desk/User Support function
• Familiar with Customer Service Techniques
• Has achieved proficiency in the Task of Application support

Desirable criteria

• Experience of either working in the health industry (public or private) or for a private company supplying health industry
• Experience of Electronic Patient Record (EPR) systems, * Analytical approach to problem solving
• Manage own time and workload effectively
• Ability to identify gaps in available information requirements, understanding a problem or situation and devising remedy for gaps
• Ability to organise and prioritise own work schedules with minimal supervision
• Customer focussed

Desirable criteria

• In depth knowledge of Patient Administration Systems
• Knowledge and experience of the working practices of patient facing NHS departments, * Knowledge of Application Systems
• Basic Knowledge of ICT
• Proficient with Microsoft Office
• Awareness of clinical systems

Desirable criteria

• Detailed knowledge of Cerner Millennium

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.