Data & AI Network Ops Lead

As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a 'single source of truth' and driving operational intelligence across a complex, multi-domain telecommunications environment.

In this role you will play a key role in:

• CMDB & Data Governance, Platform Implementation
• AI Ops Enablement
• Integration & Enrichment, Operational Intelligence
• Leadership & Collaboration

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery)

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management.
• ITIL 4 Foundation.
• Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP).
• Observability platform certifications (e.g., Splunk, Dynatrace, Datadog).

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.