Junior IT Assistant

Framestore's Systems Support Team is growing and we are looking for a Junior IT Assistant! This is an entry-level position to join our 1st line support team, dealing with all IT systems-related queries and issues. This role is perfect for someone who has recently graduated from college/ university or is in the early stages of their career.

Based in our London office, this hands-on role is your chance to jumpstart your career in a dynamic, tech-driven environment.

As a Junior IT Assistant, you'll handle a variety of responsibilities that keep our technology running smoothly:

• You'll be the first point of contact for all tech incidents and requests, managing them through our JIRA service desk
• You'll configure workstations (both hardware and software) - diagnosing and replacing hardware components
• You'll monitor our systems, manage assets and loan equipment, and provide on-site AV support for meetings and events, Our London studio is fully accessible, with step-free entry, accessible toilets on all floors, and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.

• Genuine passion and interest in working with tech
• Hands-on hardware experience - PC Mods, builds, upgrades, repairs
• OS Experience with Mac, Linux or Windows
• Basic scripting language (PowerShell, bash or Python)
• Eagerness to learn
• Good problem-solving ability
• Keen to work as part of a team
• Strong communication and interpersonal skills

Nice to Have Experience

• Application support and deployment
• Active Directory management
• Configuration Management (Puppet, Ansible)
• Windows Systems administration and deployment (WDS, SCCM/MDT, WSUS)
• Networking (Layer1, Layer2)
• VOIP Knowledge (PBX, SIP)

At Framestore's Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients' stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions. Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.