IT Field Support Technician - T2 / Second Line
Role details
Job location
Tech stack
Job description
We're looking for an experienced Second Line IT Field Technician to join our growing team, providing onsite IT support to schools across the Harrow/High Wycombe area.
Working as part of a fast-growing Managed Service Provider (MSP), you'll deliver outstanding technical support, troubleshoot hardware and software issues, and help ensure schools' IT systems operate efficiently. This is a varied, customer-facing role where no two days are the same., * Provide onsite second-line technical support across multiple school sites
- Diagnose and resolve hardware, software and network issues
- Install, configure and maintain computers, laptops and peripherals
- Manage user accounts, permissions and device configuration
- Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
- Deploy software, updates and security patches
- Record and manage support requests using Halo
- Carry out routine system maintenance, backups and updates
- Work collaboratively with colleagues to deliver excellent customer service
Requirements
- Level 4 industry-specific IT qualification
- Minimum two years' experience in an onsite or field-based Second Line IT Support role
- Strong working knowledge of Microsoft Intune
- Demonstrable experience with Windows Server, Microsoft 365, Google Workspace, Windows OS, Android and iOS
- Demonstrable experience with VPNs, LANs, DNS and Firewalls
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Well organised with the ability to work independently and as part of a team
- Full UK driving licence (maximum three penalty points) and access to your own vehicle
- Right to work in the UK
- Able to travel between school sites within approximately one hour of Harrow/High Wycombe
Desirable Experience
- Previous experience working within a Managed Service Provider (MSP)
- Comfortable working in a fast-paced, structured environment, * in person/field Second Line IT support: 2 years (required)
Benefits & conditions
Pulled from the full job description
- Annual leave
- Employee discount
- Sick pay
- Bereavement leave
- Employee assistance programme
- Free parking
- Additional leave, * £28,000-£34,000 per year
- Annual salary reviews and structured pay progression
- 23 days annual leave plus bank holidays
- Enhanced sick pay
- Health Cash Plan
- Contributory pension scheme
- Commission opportunities (where applicable)
- Employee Assistance Programme
- Ongoing training and career development
- Discounts on gym memberships, technology, cinema tickets and more
- Microsoft Surface Laptop
- Uniform provided
- Salary sacrifice electric vehicle scheme
Why Join Concero UK?
At Concero UK, we pride ourselves on delivering exceptional IT support while fostering a culture built on innovation, collaboration and continuous improvement. You'll be joining a supportive, growing business where your ideas are valued and your development is encouraged., * Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay, Licence/Certification:
- full UK driving licence with no more than 3 penalty points? (required)
- Level 4 industry specific qualification (required)
Work authorisation:
- United Kingdom (required)