IT Support Technician

We are seeking a dedicated IT Support Technician to provide technical assistance and support to our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and ensuring the smooth operation of IT systems. This role offers an excellent opportunity for individuals with a passion for technology and strong customer service skills to contribute to a dynamic team. The position involves providing support across various operating systems, including Windows and macOS, and managing network components such as LAN, VPN, and firewalls., * Provide first-line technical support to end-users via help desk platforms such as ServiceNow and Jira.

• Troubleshoot hardware issues related to computer hardware, peripherals, and network devices.
• Support desktop environments running Microsoft Windows and macOS, including installation, configuration, and maintenance.
• Manage Active Directory accounts, user permissions, and group policies to ensure security compliance.
• Assist with software troubleshooting across applications including Microsoft Office suite and specialised enterprise tools like BMC Remedy and SCCM.
• Configure and maintain network components such as DNS, TCP/IP protocols, LAN connectivity, VPNs, and firewalls.
• Support server environments including Microsoft Windows Server and Linux operating systems.
• Perform routine system updates, backups, and security patches to maintain system integrity.
• Collaborate with the IT team on projects involving operating systems deployment, software upgrades, and infrastructure improvements.
• Document technical procedures and solutions clearly for future reference.

• Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts.
• Familiarity with operating systems including Windows (client & server), macOS, and Linux.
• Hands-on experience with Active Directory management and Group Policy configuration.
• Knowledge of network protocols such as TCP/IP, DNS, LAN architecture, VPN setup, firewall configuration, and TCP troubleshooting.
• Proficiency in using help desk tools like ServiceNow or Jira for ticket management.
• Experience supporting enterprise applications including Microsoft Office Suite, SCCM, BMC Remedy, and ServiceNow.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Analytical skills necessary for diagnosing complex hardware/software problems efficiently.
• Ability to work independently or as part of a team in a fast-paced environment.

This role is ideal for motivated individuals eager to develop their career within IT support while delivering exceptional service in a professional setting.