Support Engineer Level 3

• Provide dedicated, hightouch IT support, ensuring rapid response and realtime resolution of all technology issues.
• Support and maintain multiple devices, ensuring seamless synchronization and configuration across devices.
• Manage and troubleshoot applications are essential to the workflow, including Windows, Outlook, Microsoft Teams, OneNote, etc.
• Partner closely with the administrative team to identify, triage, and resolve issues
• Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
• Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.

The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must., * Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or seniorlevel support.

• Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Google Admin and ServiceNow.
• Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
• Exceptional communication and interpersonal skills, with a whiteglove customer service mindset.
• Ability to work independently and work in team setting
• Experience with Intune Mobile Device Management (MDM).
• Onsite presence is required for this position.

Note: Clients require fingerprinting and background checks. Candidates will have to comply.

Edutek is an IT solutions provider with over 30 years of experience serving schools, universities, healthcare facilities, corporate environments, and advanced residential spaces. We were founded with the values of innovation, efficiency, and service created in a collaborative work culture. And that hasn't changed. We strive to provide exceptional customer experiences for our clients, which begins with employing amazing people. We take our work seriously, but not ourselves. If you're a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, Edu Tek may be the place for you. We're committed to attracting good people who are passionate about the work they do.