IT Application Manager/Supervisor

The IT Application Manager/Supervisor is accountable for the leadership, stability, performance, and continuous improvement of MMIC's application portfolio, including Guidewire Insurance Now and related integrations. This role provides both strategic oversight and hands-on leadership to ensure applications effectively support and enhance business operations.

The IT Application Manager/Supervisor leads application development, support, deployment, data administration, and modernization initiatives while ensuring alignment with corporate objectives, security standards, and regulatory requirements. This position plays a critical role in driving Continuous Service Improvement (CSI), strengthening operational discipline through defined Standard Operating Procedures (SOPs), and ensuring scalable, secure, and high-performing technology solutions., * Manages staffing and staff development, including recruitment, supervision, organizational structure, individual and team development, performance management, evaluations, and disciplinary actions.

• Creates and maintains a collaborative, service-oriented team environment that promotes accountability, teamwork, quality, and continuous improvement.
• Manages daily operations of Guidewire and related application environments in support of business operations, ensuring system stability, performance, and security.
• Develops and maintains application strategy and roadmap aligned with corporate objectives and technology standards.
• Partners with business leaders, architects, and IT teams to deliver secure, scalable solutions supporting business initiatives.
• Establishes, maintains, and enforces Standard Operating Procedures (SOPs) for development, deployment, support, change management, and release processes.
• Leads Continuous Service Improvement (CSI) initiatives to enhance system reliability, operational efficiency, service quality, and delivery effectiveness.
• Plans, assigns, and directs analysis, design, development, integration, and deployment activities to ensure compliance with functional, security, and regulatory requirements.
• Reviews and approves application changes, upgrades, and enhancements to ensure alignment with business needs and architectural standards.
• Monitors application performance metrics and prepares regular status reports for senior leadership.
• Maintains vendor relationships and evaluates technology solutions to support corporate goals and cost efficiencies.
• Ensures compliance with corporate policies, procedures, and governance standards in the use of computing resources.
• Actively participates in professional development and performs other duties as assigned by leadership.
• Other duties assigned by leadership, either verbally or in writing.

• Bachelor's degree in Computer Science, Information Systems, or related field required.
• 5-7 years of progressive leadership experience managing technical teams, with Guidewire InsuranceNow or insurance application experience preferred. Strong technical candidates will also be considered.
• Experience managing cloud-based and virtualized infrastructure environments.
• Demonstrated experience participating in IT operational planning and contributing to strategic objective setting.
• Experience working in an Agile application development and project management environment.
• Strong understanding of application portfolio management, cost optimization, and technical lifecycleplanning.
• Proven ability to prioritize and execute effectively in a high-pressure environment.
• Strong project and program management capabilities across varying levels of complexity and duration.
• Effective communicator capable of engaging all levels of leadership and navigating sensitive or adversarial situations with professionalism and diplomacy.
• Highly self-motivated with strong attention to detail and operational discipline.
• Knowledge of insurance product development processes, including product configuration, rating, forms, underwriting rules, and the application lifecycle supporting new product and product enhancement initiatives.