Service Now Architect

• 6+ years of progressive experience in enterprise platform architecture, with at least 3 years in a hands-on ServiceNow architecture or senior technical design role spanning multiple modules.
• ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA) - required at hire or with a defined path to completion within the first year.
• Demonstrated experience designing and governing enterprise platforms across multiple teams, including standards definition, governance enforcement, and architectural review.
• Proven track record of delivering ServiceNow solutions that span multiple modules - including configuration, integration design, data modeling, and RBAC - within a structured governance framework.

Preferred Skills:

• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM), Certified Application Developer (CAD), or CSDM Micro-Certification.
• Experience with Workflow Data Fabric, App Engine, SPM, or event-driven integration patterns including Apache Kafka / Stream Connect.
• Experience in healthcare, dental, or similarly regulated enterprise environments with awareness of HIPAA data handling requirements.
• Familiarity with MuleSoft API-led integration or equivalent enterprise middleware platforms as a complementary integration tier.
• Experience conducting architectural reviews and managing technical acceptance criteria for third-party vendors and implementation partners.

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