IT Support Practitioner

We are seeking an IT Support Practitioner to join our Infrastructure Operations team in a critical Network Operations Center (NOC) role. This onsite team delivers continuous monitoring, diagnostic analysis, and technical upkeep across enterprise network and server infrastructures. Your mission will be to maintain system stability, execute rapid incident resolution, and ensure high operational availability in a 24x7 data center setting., * Provide regular monitoring and troubleshooting of network, server, and end-user infrastructure devices using advanced diagnostic tools.

• Coordinate major incident workflows, ensuring timely communication and technical escalation to leadership and end-users.
• Execute onsite infrastructure remediation and dispatch/escort third-party maintenance vendors for physical location support.
• Oversee hardware inventory tracking, spare parts distribution from the depot, and general team shift coordination.

Minimum of 2 years of hands-on experience working in a NOC, network administration, or data center environment.

Proven technical experience diagnosing and maintaining server and network infrastructure.

High flexibility to work rotating shifts within a 24x7 support environment and reside within a 30-minute drive of the Newark facility.

PREFERRED QUALIFICATIONS

Mastery of enterprise infrastructure monitoring and diagnostic applications.

Strong background in customer-facing technical support or client handling.

Demonstrated experience with team leadership, shift management, or incident escalation ownership.