ServiceNow FSM Developer- FSM Implementation

Ampcus Inc
Vienna, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote
Vienna, United States of America

Tech stack

JavaScript
Computer-Aided Design
API
Agile Methodologies
Unit Testing
Configuration Management Databases
Mobile Application Software
Scrum
Simple Object Access Protocol (SOAP)
System Testing
Scripting (Bash/Python/Go/Ruby)
Client Side Scripting
SOAPAPI
REST
ServiceNow

Job description

  • Develop and customize ServiceNow FSM solutions
  • Configure Work Order Management
  • Configure Scheduling and Dispatch
  • Develop Agent Workspace and Dispatcher Workspace
  • Configure Field Service Mobile App
  • Create workflows, business rules, UI policies, client scripts, and server-side scripts
  • Configure Service Territories
  • Configure Capacity and Scheduling
  • Configure Work Order Tasks
  • Develop REST/SOAP integrations
  • Work with IntegrationHub and MID Server
  • Support mobile and offline capabilities
  • Perform unit testing, system testing, and UAT support
  • Troubleshoot production issues
  • Follow ServiceNow development best practices

Requirements

  • ServiceNow FSM
  • JavaScript
  • Glide APIs
  • Flow Designer
  • Script Includes
  • Business Rules
  • Client Scripts
  • Server Scripts
  • UI Policies
  • REST APIs
  • SOAP APIs
  • IntegrationHub
  • MID Server
  • Work Order Management
  • Scheduling & Dispatch
  • Agent Workspace
  • Dispatcher Workspace
  • Field Service Mobile App

Preferred Experience:

  • CMDB
  • Incident Management
  • Asset Management
  • Performance Analytics
  • Reporting
  • Now Mobile
  • NowAssist
  • Agile/Scrum methodology

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Field Service Management (FSM) Certification, * 7+ years of ServiceNow development experience
  • Strong implementation experience with ServiceNow FSM
  • Extensive scripting expertise (JavaScript, Glide APIs, Flow Designer, Script Includes)
  • Experience with mobile field service solutions
  • Strong integration experience using REST/SOAP, IntegrationHub, and MID Server
  • ServiceNow CSA and CAD certified, with FSM certification preferred
  • Experience working in Agile environments
  • Excellent troubleshooting, communication, and problem-solving skills

About the company

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

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