Senior IT Consultant, Multi-Account Support

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing technical support to employees. Whether it's crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

What You'll Do:

• Configure and support Mac OS, Windows, and other various environments
• Manage and support identity platforms that govern application access such as Okta and Google Workspace
• Assisting with Network projects/deployments/build-outs (design + configuration)
• Helping standardize and implement best networking practices across client stack
• Administrating a variety of SaaS applications
• Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Help build and maintain the IT infrastructure for various clientele based on their needs
• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
• Provide a high touch customer service experience to clients
• Act as one of the main technical escalation points for your fellow technicians and professional services team
• Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
• Perform ad-hoc duties as necessary

• Bachelor's degree in a computing related discipline
• 8+ years of experience in an IT focused role
• Expert experience with Mac OS and Windows
• Strong networking background
• Advanced IT Certification (Network+, Security+, etc)
• Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
• Experience with Azure Active Directory, SSO, & SAML
• Experience with identifying the root cause of faults or problems and resolving the root issue
• Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
• Customer-service oriented with strong communication skills
• Passion for IT as well as building relationships
• Curious, self-starter, collaborative, and adaptable in an ever-changing field, * Are you comfortable with the compensation range?
• Are you currently located near San Francisco and can commute to the office? (We are unable to offer relocation at this time.)
• Have you configured SSO, SAML integrations, or provisioning workflows?
• Which environment are you most comfortable in: MacOS or Windows?
• Have you worked in a Managed Service Provider (MSP) or multi-account IT environment?
• Which SaaS tools do you have the most hands-on experience with? (e.g. Google Workspace, M365, Slack, Zoom, etc)
• What types of technical issues have you resolved as the final escalation point for your team?
• Which MDM tools do you have the most hands-on experience with? (e.g. Intune, Jamf, Kandji, etc)
• Which IAM tools do you have the most hands-on experience with? (e.g. Okta, JumpCloud, Entra ID, etc)

Pulled from the full job description 401(k) 4% Match Professional development assistance Paid parental leave Parental leave 401(k) Health insurance 401(k) matching, Health Benefits

• 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching
• Annual Bonus Program

Balance

• Flexible Time Off

Learning & Development

• Flexible certification and learning stipends and reimbursements

Culture

• Biannual company retreats
• Social events
• Wellbeing events and programs

Extras

• Home internet and mobile reimbursement
• Monthly meal stipend
• Commuter benefits
• Onsite meals and snacks

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we're bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology. Why Join: You'll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You'll also be involved in strategic tech stack and project planning. In addition, you'll be part of a passionate team supporting businesses with offices all around the world. And of course, you'll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions. We're an organization that really cares about its clients and its people, and we demonstrate this every day! We're a close-knit team working together to build something exceptional/extraordinary. And of course, we're all technology nerds who love interacting with people!