IT Desktop Analyst/Asset I

Bank of Hope
Gardena, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 47K

Job location

Gardena, United States of America

Tech stack

Microsoft Windows
Microprocessors
Network Interface Controllers
Hard Disk Drives
Issue Tracking Systems
Microsoft Visio
Microsoft Software
Networking Basics
Office Suite
Procurement Software
Office365
Ribbon (Software)
Information Technology
Cdrom
ServiceNow

Job description

  • Managed IT Desktop's asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
  • Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
  • Perform reconciliation with the Procurement team on Cost Center.
  • Perform Receipt Purchase order with Account Payable over the procurement system.
  • Research & update new hardware and/or vendor for IT Desktop
  • End user support for handheld and peripheral devices.
  • Create SNOW ticket to update or improve the current or new process with automation.
  • Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
  • Maintain IT inventory.
  • Document instances of desktop equipment or component failure, repair, installation, and removal.
  • Onsite branch/ department support.
  • Handle the ticketing system, phone and email support.
  • Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Requirements

  • Fundamental understanding of IT Asset Procurement & Tracking
  • Fundamental understanding of Inventory Management & Analysis
  • Basic knowledge of IT Desktop's Vendor Management
  • Compliance Tracking and management
  • Basic knowledge of Service Now & Visio
  • Required: Ability to troubleshoot PC problem & basic network issue.
  • Required: Intermediate Microsoft product knowledge (OS & Office suite).
  • Required: Strong customer service skill.
  • Required: Strong foundation of MS Windows OS which include AD and GPO
  • Required: Familiarity with various MS products which include MS O365
  • Preferred: Research new technology to benefit Desktop operation.

Benefits & conditions

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Apply for this position