Ecommerce Specialist

We are looking for a technically skilled e-Commerce Specialist to take ownership of our North American e-Commerce site using Shopware, and the digital commerce operations. In this role, you will act as the key interface between our North American business and the German headquarters, ensuring that all technical processes, system logics, and integrations run smoothly and are continuously improved. You will combine hands-on execution with strong technical understanding to optimize performance, scalability, and user experience across our digital ecosystem.

THE JOB

• Own and manage the technical operations of our Shopware-based North American online store
• Act as the first point of contact (first-level support) for internal teams regarding technical questions, processes, and system logic
• Coordinate technical development with internal stakeholders (US & Germany) and external agencies
• Act as the key interface between the North America website and the German e-commerce/tech team
• Test and validate new functionalities, plugins, and updates before deployment
• Analyze, maintain, and continuously optimize frontend and backend shop processes
• Monitor and improve UX, privacy standards, conversion rates, and checkout processes
• Manage and optimize online sales channels (online store, marketplaces, performance channels)
• Identify technical bottlenecks and develop scalable solutions to improve system stability and performance
• Translate technical topics into clear, business-friendly communication for non-technical stakeholders
• Collaborate cross-functionally with marketing, sales, operations, and international teams

• 3+ years of experience in e-commerce with a strong technical focus
• Hands-on experience with Shopware (preferred) or comparable eCommerce systems
• Strong understanding of:

• Web technologies (HTML, CSS, JavaScript, PHP)
• APIs, interfaces, and system integrations
• Experience working with external agencies (requirements, testing, deployment, approvals)
• Strong analytical and logical thinking skills, with the ability to quickly understand complex systems
• Structured, proactive, and solution-oriented working style with high ownership
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Experience in cross-functional collaboration
• Able to incorporate AI changes to benefit e-Commerce situations

• Experience with international e-commerce setups
• Knowledge of conversion rate optimization (CRO), UX, or tracking tools
• Experience working in distributed/global teams

Pulled from the full job description

• AD&D insurance

• 401(k)

• Health insurance

• Paid time off

• Vision insurance

• Dental insurance

• Life insurance, HAIX is proud to offer a competitive salary and benefits packages, an outstanding company environment that fosters growth, education & development and a product and mission you can confidently stand behind.

• Comprehensive Health Benefits Stay healthy and covered with our competitive medical, dental, and vision plans, short-term and long-term disability insurance, and Life Insurance and AD&D.

• Retirement Savings Plan for your future with our 401(k) program.

• Paid Time Off Work-life balance is key! Enjoy paid vacation, sick days, and holidays to recharge and spend quality time with loved ones.

• Training and Development Interested in developing your skills and working to take your next step in your career? HAIX offers an outstanding team environment that fosters growth, education & personal development opportunities that will grow with you!

Who We Are: Tradition and Innovation HAIX® is a family-owned footwear manufacturer trusted by thousands of firefighters, EMTs and paramedics, law enforcement officers, foresters and arborists, safety workers and more. We hand-craft over 1 million pairs of shoes annually and we are proud to sell them to dealers, distributors, and directly to individuals around the globe. Our US office was established in 2003 and serves the United States and Canada. Our mission has always been to make the best specialized footwear on the market. Period. We offer the industry's most innovative and thoughtfully designed products. We aim to create protective, comfortable footwear at a good price-to-performance ratio-boots that stand up to years of use under the most rigorous conditions. The safety of our customers is our top priority.