IT Tier 2 Service Technician

You will provide advanced technical support for hardware, software and network related issues. This is a full-time, in-office and on-site, Tier 2 Service Technician position.

Technician Responsibilities

· Advance Troubleshooting: perform technical and systems diagnostics Diagnose and resole complex support requests regarding Windows/macOS endpoints, applications and mobile devices.

· Infrastructure and Cloud Support: Administer and maintain Microsoft 365 environments, including uses permissions, Active Directory/Entra ID and Exchange.

· Network: Troubleshoot network connectivity issues involving switches, access points, VPNs and firewalls.

· Remote and on-site required.

· In-house Platforms:

o Ninja One, ConnectWise Screen Connect

· Documentation.

· Minimum of 3+ years of hands-on experience in a fast paced and dynamic technical support environment or MSP environment.

· Strong communication skills, both written and verbal

· Must be proficient at an expert level in the majority of the following skills:

o Windows 10/11, Windows Server and Active Directory environments.

o High operational knowledge of Microsoft 365, SharePoint and remote monitoring (RMM) Software.

o Strong knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi

o Support and maintain Desktop Operating Systems

Special Considerations If You Have

· Familiar with backup systems such as Axcient and Storage Craft

· Familiar with phone systems such as Spectrum VoIP, 8x8, Nextivia, etc

· Basic familiarity with PowerShell scripting.

Bonus Points If You Have

· Skills and certifications related to Networking, Microsoft Windows Server, Microsoft 365 Administration, are highly favored.

· Comp TIA Security+, CySA+, CCNA, AZ-104, or equivalent - completed or demonstrably completed

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Health insurance
• Paid time off

EXL Technical, founded in 2010, is an MSP serving small to medium-sized businesses in the greater Houston area. We are expanding and looking to grow our team. Position is on-site at our Houston office and requires additional travel to local sites around town.