Technical Support Specialist - Industrial Automation

Amatrol is seeking an Industrial Automation Support Specialist to provide technical support, field service, and system commissioning for our industry-leading training systems. This role combines customer support, hands-on technical work, and collaboration with our manufacturing and engineering teams to ensure customers receive exceptional service and reliable solutions.

Whether your background is in automation, electrical systems, electronics, HVAC/R, fluid power, mechatronics, robotics, or industrial maintenance, we offer the opportunity to expand your technical expertise while making a real impact.

What You'll Do

• Deliver technical support and troubleshooting assistance to customers via phone, email, and remote support tools.
• Install, configure, and commission Amatrol training systems at customer locations throughout North America.
• Diagnose and resolve electrical, electronic, mechanical, and automation-related issues.
• Collaborate with manufacturing, engineering, and quality teams to identify root causes and drive continuous improvement.
• Test and evaluate products to ensure performance, reliability, and customer satisfaction.
• Document support activities and share technical knowledge that enhances both customer and internal team success.

• Associate degree in a technical field or equivalent hands-on experience.
• Experience troubleshooting electrical, electronic, mechanical, or automation systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Strong communication skills and a customer-focused approach.
• Willingness to travel up to 25% annually.

Preferred Experience

Experience with one or more of the following:

• PLCs and industrial controls
• Robotics and automation systems
• Electrical and electronic systems
• HVAC/R equipment
• Pneumatics and hydraulics
• Mechatronics systems
• Industrial maintenance and troubleshooting

Don't meet every qualification? We still encourage you to apply. We're looking for individuals who are eager to learn and grow., * Technical or customer services: 2 years (Required)

• PLC: 1 year (Preferred)
• Robotics: 1 year (Preferred)
• Mechanical: 1 year (Preferred)

Ability to Commute:

• Jeffersonville, IN 47130 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Company-funded training and professional development opportunities
• Exposure to emerging industrial technologies and automation systems
• Strong career growth potential within a stable organization

A Company You Can Count On

• No layoffs in company history
• Collaborative, team-oriented culture
• Opportunity to make a meaningful impact on technical education and workforce training worldwide

Benefits & Perks

• 3 weeks of PTO during your first year
• 7 paid holidays
• Quarterly travel bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance
• Company-paid short-term disability coverage

About Amatrol

Amatrol is a global leader in hands-on technical learning solutions. Our products are designed, manufactured, and supported in the USA and are used by educators, training organizations, and industry leaders around the world. Through innovative learning systems in automation, mechatronics, electronics, HVAC, fluid power, and other advanced technologies, we help develop the skilled workforce of tomorrow.

Ready to Grow With Us?

If you're passionate about technology, enjoy solving problems, and want to build a career with a stable, innovative company, we'd love to hear from you.

Apply today and help shape the future of technical education and workforce development.

If you need an accommodation during the application process due to a disability, please contact Human Resources. Amatrol, Inc. is an Affirmative Action/Equal Opportunity employer. To be considered, candidates must submit a resume showing relevant work experience.

*This position is not eligible for placement by outside recruitment or staffing agencies.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance