Client Technology Manager

Helion is actively recruiting for a new Team Member on our Account Management team, as a Client Technology Manager. The Client Technology Manager is responsible for developing and maintaining a trusting, responsive customer relationship that results in successful technology planning and overall customer satisfaction. They oversee the complete resolution on escalated technical issues, and solicit feedback through regular client visits. The Client Technology Manager also ensures the client's network, desktop, security, and voice communications remain "state of the art" and fully capable of supporting their business.

Additional Responsibilities:

• Builds relationships, fosters collaboration and works as an effective business partner across Helion.
• Builds and sustains effective working relationships with client contacts in assigned portfolio.
• Presents our Decisive Competitive Edge to ensure client retention.
• Communicates contract decisions to Sales and Leadership teams.
• Serves as liaison to customers for all Helion interdepartmental interactions regarding customer's technology projects and service issues.
• Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
• Selects the correct products or assist customers in making production selections, based on customers' needs, product specifications, and applicable regulations.
• Emphasizes product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Coordinates the quoting process for purchased equipment, acquire necessary approvals and ensure smooth transition of upgrades to Project Management for configuration/deployment.
• Collaborates with Project and Technical teams to implement additional products and services.
• Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options.
• Conducts feature/product training on new technology and device.

• Technical
• Computers and Electronic Hardware
• Cisco and Dell Products
• Warranty Information
• Computer Software
• Microsoft Office
• Excel proficiency
• Exchange and O365 platforms
• Windows Operating Systems
• Ability to lead product training
• Critical Thinking
• Ability to assess data, identify trends, and provide recommendations and solutions
• Change Management
• Embraces change and actively supports through words and actions
• Maintains stable performance and interpersonal relationships when under pressure; presents a positive disposition and productively uses time and energy under stress, * Bachelor's Degree
• 5-10 years' experience in Account Management
• Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
• Technology Advisory/IT Sales Experience highly preferred, * Portfolio management for an MSP: 5 years (Required)

Pulled from the full job description

• Paid training
• Referral program
• Professional development assistance
• Paid parental leave
• Parental leave
• 401(k)
• Health insurance, * Paid certification training materials & exam reimbursement
• 100% company-paid medical premiums (individual coverage) + company-funded HRA
• Dental & Vision Insurance
• Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
• 401(k) with company match
• Company-paid Life & Long-Term Disability insurance
• Supplemental life & short-term disability options

…and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being-while giving you the flexibility to work from the comfort of your home-Helion Technologies is where you belong., * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Helion Technologies is the nation's largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we've set the standard for dealership IT-delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed. Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry's go-to partner for technology, cybersecurity, and compliance. We're not just growing-we're shaping the future of dealership IT. Work From Anywhere, Grow Everywhere At Helion, you'll be part of a high-performing team that values expertise, collaboration, and continuous learning-all while enjoying the flexibility of working from home.