Help Desk Technician
Role details
Job location
Tech stack
Job description
A client of Insight Global's is looking for a help desk technician to support their California locations. You will be 100% on the phones taking calls from end users with issues like accounts being locked, password resets, troubleshooting problems, installation of software and similar tasks. You will be responsible for documentation and escalation if necessary. pay range 21-25/hr
Requirements
- 6 months of help desk experience
- Knowledge of active directory
- Good communication
Nice to Have Skills & Experience
- Knowledge of ticketing systems
- Microsoft Suite
Benefits & conditions
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.