Back To School/Ramp Up Project - Level 2 Desktop Support

We are seeking experienced IT Support Technicians to join a fast-paced Customer Care team supporting a large-scale technology onboarding and support initiative. This role is ideal for candidates who enjoy troubleshooting technical issues, providing exceptional customer service, and working directly with end users in a high-volume support environment.

The selected candidates will help support faculty, staff, and students by resolving hardware, software, and connectivity issues while ensuring a smooth technology experience during a critical peak support period., * Provide Tier 1 technical support through phone, email, walk-up, and ticketing system requests.

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support Windows and macOS operating systems.
• Assist with password resets, account access issues, and Active Directory-related requests.
• Diagnose and resolve Wi-Fi, network connectivity, and printer issues.
• Support desktops, laptops, mobile devices, tablets, and Apple products.
• Document incidents, requests, and resolutions within the ticketing system.
• Deliver outstanding customer service while interacting with end users in a professional manner.
• Escalate complex issues as needed and collaborate with IT team members to ensure timely resolution.

• Minimum 2+ years of IT support experience, including both remote support and hands-on break/fix troubleshooting.
• Experience supporting:
• Windows 10/11
• Windows 7
• macOS
• Microsoft 365
• Google Workspace (G Suite)
• Experience supporting:
• Apple devices
• Windows-based computers
• Mobile devices and tablets
• Experience using ticketing systems such as ServiceNow or similar ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and end-user support experience.
• Strong verbal and written communication skills., * Experience supporting higher education, schools, or academic environments.
• Active Directory administration experience.
• Previous experience working in a high-volume service desk or help desk environment.

This position requires flexibility to support varying shifts during a peak support period.

• Initial schedule: Monday through Friday, standard business hours.
• Future schedules may include extended hours and Saturday coverage.
• Candidates must be available to work flexible shifts between 7:00 AM and 10:00 PM as needed.

Work Environment

• Onsite position, five days per week.
• Collaborative Customer Care team environment.
• Fast-paced, customer-focused support setting.

What You'll Gain

• Opportunity to work in an enterprise-level IT support environment.
• Exposure to a wide range of technologies, devices, and end-user support scenarios.
• Potential for long-term opportunities based on performance and business needs.

Keywords: IT Support, Help Desk, Desktop Support, Service Desk, Windows Support, macOS Support, Microsoft 365, Google Workspace, Troubleshooting, Customer Service, Active Directory, ServiceNow, Technical Support.

Job Type & Location

This is a Contract position based out of Bronx, NY.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.