Desktop Support Technician I

Western Industrial Contractors (WIC), a growing material handling design and construction company in Aurora, Colorado, is adding a Desktop Support Technician I to our IT team. You'll be part of the team supporting approximately 350 employees across office, engineering, shop, and field environments - keeping the people who build our projects up and running.

This role has real growth potential: WIC has a defined IT career path, and advancement is based on demonstrated skills and performance as the team and your capabilities grow. You'll work alongside an experienced technician, and the role reports to the Director of IT.

What You'll Do

• Provide friendly, responsive front-line support for hardware, software, and account issues via our ticketing system and in person

• Build, image, and deploy laptops for engineering, project management, field, shop, and office staff

• Set up and support company iPhones, iPads, and mobile hotspots

• Provision accounts and devices for new hires and support onboarding

• Troubleshoot printers, plotters, monitors, docks, and peripherals

• Support field personnel remotely with device and connectivity issues

• Track hardware inventory and handle warranty repair cases

• Provide basic training and guidance to users on hardware, software, and company systems

• Document solutions and contribute to our knowledge base and standard operating procedures

• Other duties as assigned

Microsoft 365 and Windows 11 in a hybrid Entra ID / Active Directory environment

• Microsoft Intune for device deployment and management

• Autodesk products (Inventor, Navisworks, AutoCAD) - installation and basic troubleshooting

• Trimble Viewpoint Vista ERP - user setup and basic troubleshooting

• 8x8 VoIP phone system - handset setup

• Zoho Desk ticketing, Dell hardware and ProSupport, Sophos wireless

What We're Looking For

• 1+ years of IT support experience, or equivalent education / certification (CompTIA A+ or similar)

• Solid Windows troubleshooting fundamentals and comfort with hardware repair and builds

• Clear, patient communication with users of all technical levels - in person, on the phone, and over video

• Reliability, follow-through, and honest documentation of your work

• Discretion, confidentiality, and good judgment in handling sensitive information and systems

• Ability to prioritize and manage multiple assignments in a fast-paced environment

• Curiosity and initiative - you notice recurring problems and want to fix the cause, not just the symptom

Nice to Have

• Exposure to Intune, Entra ID, or Active Directory administration

• Experience supporting CAD/engineering or construction-industry users

• Apple device management experience (iPhone/iPad)

Physical Requirements

• Ability to lift and carry up to 50 lbs (laptops, monitors, printers, plotter supplies)

• Ability to work under desks, in server/equipment areas, and on ladders as needed

• Regular walking between office, shop, and warehouse areas

Pulled from the full job description Parental leave 401(k) Health insurance 401(k) matching Paid time off Vision insurance Health savings account, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Western Industrial Contractors is a comprehensive industrial contractor dedicated to designing, building, installing, and maintaining critical revenue-generating systems for clients across major markets. Our team is committed to delivering high-quality solutions that keep operations running smoothly and efficiently.