Systems Navigator

The System Navigator will provide field-based services to persons experiencing sheltered & unsheltered homelessness as they transition into permanent housing. The selected candidate's primary responsibilities are to support county wide Interim Housing sites with assisting clients with permanent housing opportunities and locate best fit housing placement options, provide housing stability services, including implementation of housing stabilization plans, and coordination of multiple services to meet each clients' needs. System Navigators are also responsible for building and maintaining good working relationships with landlords/management companies/property owners as well as with other homeless service providers and partnering agencies. Other responsibilities include engaging unsheltered persons experiencing homelessness to provide document assistance and connect them with interim housing and other stabilizing resources.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities., * Develop effective, trusting relationships with program clients.

• Work with clients to develop and implement a housing stabilization plan that will maximize housing location, placement, and retention which will increase quality of life and community engagement.
• Conduct CES Assessment to accompany housing plan to determine appropriate housing intervention and service needs.
• Provide connections to available resources for the homeless population (e.g. linkage to primary care physicians, health insurance, mental health / substance abuse support, benefits advocacy, employment services, food banks, credit repair, legal aid, In Home care).
• Maintain professional relationships with clients, Elected Offices, and city or County Departments.
• Keep up-to-date, accurate, well-written/well documented case notes.
• Complete all documentation and paperwork in a timely manner.
• Prepare clear and thorough housing assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given.
• Assist clients with completing housing/ subsidy applications and securing housing of their choice
• Transport clients to gather needed documents for housing including but not limited to the DMV, Social Security office and Department of Social Services.
• Transport clients to unit viewings and assist with completion of rental applications
• Coordinate with Unit Acquisition teams to identify and share appropriate housing options with participants.
• Develop relationships with landlords to assist in identification of housing units and leasing process for participants.
• Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, mental health / substance abuse support, benefits advocacy, employment services, food banks, credit repair, legal aid, In Home care).
• Other duties and special projects as assigned.

• Knowledge of the LA CoC HMIS
• Maintain up to date Clarity (HMIS) Records for services provided to clients directly in the field. Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
• Strong organizational skills with a strong attention to detail
• Intermediate level of computer software programs specifically, Microsoft Office Suite (Word, Excel, Access, Power Point and Outlook)
• Ability to simultaneously manage multiple projects and timelines
• Demonstrated ability to work with diverse community and organizational groups
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a very active position. While performing the duties of this job, the employee is regularly required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move items over 10 pounds.
• Bilingual (English/Spanish) is preferred., * Minimum two (2) combined years' experience (paid/unpaid) and demonstrated effective work in social services, preferred homeless services.
• Certificates and/or trainings specific to domestic violence, mental illness, and harm reduction, is preferred.
• A high school Diploma is mandatory, however, an A.A. Degree Degree from an accredited college or university with relevant social service work experience.
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record and the employee must be eligible for coverage under LAHSA's insurance carrier guidelines.

Pulled from the full job description

• Loan forgiveness
• Food provided
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, Dental Insurance LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Dental plans are administered through ADP Workforce. The following are enrollment options:

Dental HMO/PPO: Guardian Dental

VSP Vision Plan LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

AFLAC Supplemental Insurance LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

ADP Flexible Spending Accounts LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Life Insurance LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.

Voluntary Group Life Insurance LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Long Term Disability LAHSA pays 100% of the premium for long term disability coverage through ADP.

Public Service Loan Forgiveness (PSLF) Program Eligibility LAHSA is considered a government employer for the PSLF Program.

Pension Plan LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.

Deferred Compensation Plan LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.

Time Off Administrative Leave Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.

Vacation Vacation is earned according to each month of service commencing with the employee's initial date of hire.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package. Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness., We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team! Medical Insurance LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Medical plans are administered through ADP Workforce. The following are enrollment options, Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours. Paid Holidays All employees receive the following observed company holidays off: New Year's Day Martin Luther King Jr. Day President's Day Cesar Chavez Day Memorial Day Juneteenth Day Independence Day Labor Day Indigenous People's Day Veteran's Day Thanksgiving Day Day After Thanksgiving