Systems Administrator I

As TASB's Systems Administrator I, you will serve as the first level of support for TechOPs, combining responsibilities from IT Support Analyst and foundational System Administrator roles. The role is responsible for providing front-line technical support, managing user access, maintaining AV systems, and supporting workstation setup and imaging to ensure a smooth operation of end-user systems and contributes to the reliability and security of the organization's IT infrastructure.

A Typical Day

• Document and track all service requests (phone, email, and ticketing system) from receipt through resolution.
• Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software.
• Perform workstation setup, imaging, and deployment for new and existing users.
• Install, configure, and maintain audiovisual equipment including projectors, displays, microphones, speakers, and video conferencing systems.
• Manage user accounts in Active Directory, Exchange, and other enterprise systems.
• Conduct regular inspections and preventative maintenance on AV and workstation equipment.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• If you're still reading, we'd love to meet you!

How You'll Make an Impact

• Serve as the primary contact for front-line phone support and service requests reported to the Help Desk.
• Provide technical support and troubleshooting assistance for AV systems during meeting and live events.
• Develop and maintain documentation for installation procedures and support processes.
• Train end users and junior staff on software application and IT procedures.
• Participate in rotating on-call support and provide extended hours support as needed.
• Travel occasionally to support offsite meetings and conferences.

• High school diploma; Bachelor's degree preferred.
• 2+ years of experience in IT support and AV systems.
• Experience with Active Directory, Exchange, and Office 365.
• Certification in AV or IT support (e.g., CTS, CompTIA A+) preferred.

Knowledge, Skills, and Abilities:

• Knowledge of AV technology and tools.
• Familiarity with AD, Exchange, and access management protocols.
• Strong skills in troubleshooting and problem-solving.
• Excellent communication and customer service orientation.
• Ability to manage multiple tasks and prioritize effectively.
• Capacity to adapt to evolving technologies, and industry trends.
• Ability to lift and carry equipment up to 30lbs.
• Ability and willingness to travel occasionally.
• Ability to be available for after-hour support when required.

Pulled from the full job description

• Childcare
• Tuition reimbursement
• On-site gym
• Wellness program
• Flexible schedule, * Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development, wellness seminars, and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• Salary commensurate with experience.
• The health and safety of our employees and members is our top priority.
• The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

#LI-Hybrid

Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves. Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide. We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members. Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission: The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts - helping them operate more efficiently and effectively. As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more. Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!