Help Desk Technician

We are seeking a proactive Help Desk Technician to serve as the first point of contact for technical support across our organization. In this role, you will troubleshoot hardware, software, and network issues while providing excellent service through clear communication, problem-solving, and follow-through in a fast-paced and rapidly growing work environment., * Apple Business Manager and Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf, Kandji)

• Retail POS system installation, configuration, maintenance, and troubleshooting
• Support for POS hardware, including payment terminals, barcode scanners, receipt printers, cash drawers, label printers, and handheld devices
• Hardware diagnostics and repair for desktops, laptops, printers, monitors, mobile devices, and POS equipment
• Software installation, updates, and configuration
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Remote support tools (Quick Assist, TeamViewer, AnyDesk, or similar)
• Help desk ticketing systems and technical documentation
• Basic cybersecurity awareness and security best practices

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role preferred (entry-level candidates with strong technical aptitude may also be considered).
• Experience supporting Windows 10/11, macOS, and Microsoft 365 applications.
• Experience configuring, deploying, and supporting Apple devices, including Mac computers and iPads.
• Experience supporting retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, cash drawers, and related peripherals.
• Ability to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, POS equipment, and other IT hardware.
• Familiarity with Active Directory, Microsoft Entra ID (Azure AD), user account management, and password resets.
• Basic understanding of TCP/IP networking, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience using help desk ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar.
• Experience with Apple Business Manager and Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Kandji is preferred.
• Excellent communication, customer service, troubleshooting, and problem-solving skills.
• Ability to prioritize multiple support requests and work independently in a fast-paced environment.
• CompTIA A+, Network+, Microsoft, Apple, or other relevant IT certifications are a plus.

Technical Skills

• Windows 10/11 administration and troubleshooting
• macOS administration, configuration, and troubleshooting
• Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive)
• Active Directory and Microsoft Entra ID (Azure AD), * Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Strong organizational and time management skills
• Critical thinking and attention to detail
• Ability to work independently and collaboratively in a team environment
• Dependable, professional, and accountable
• Positive attitude with a willingness to learn new technologies and adapt to changing business needs

Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance, * Full-time position, Monday through Friday.
• Standard business hours are 10:00 AM - 7:00 PM (or as assigned).
• Participate in a rotating on-call schedule during weekends and after business hours to respond to urgent IT support requests.
• Must be available to provide remote and, when necessary, on-site support during weekends, holidays, and after-hours for critical business systems.
• Occasional overtime may be required for system maintenance, upgrades, store openings, and emergency support.
• Must be able to respond promptly to high-priority incidents affecting corporate users, retail stores, network infrastructure, and POS systems.

This is a full-time position, competitive pay (commensurate with experience) with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

• Must be based in Los Angeles Area

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world.