Client Systems Engineer

The primary responsibility of this role is to manage the full IT asset lifecycle (based on ITIL framework) of both hardware and software assets that are used by WAFD Bank colleagues. They will be a member of a small team of engineers and administrators to carry out the procurement, deployment, configuration, maintenance, and decommissioning of colleague facing IT assets. They will aid in the identification, implementation, and ongoing maintenance of new, innovative solutions that conform with the goals and initiatives of the business. They will be key in support initiatives with the service desk that help reduce recurring, and preventable service requests through process refinement and enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Maintain and establish processes and workflows that aid in the discovery and maintenance of all client facing assets (Cell phone, Computer, Printer, Conference Room Technology, etc.)

Aids in patch management, vulnerability management, system hardening, and configuration management of all Wafd supported Operating Systems and 3rd party applications using endpoint management software. Including but not limited to (Microsoft Intune, SCCM, Apple Business Manager, etc.).

Leverage automation and frameworks to create and/or enhance processes, workflows, and tools.

Maintain, enhance, and implement solutions using tools such as Microsoft O365, Endpoint Management systems, patch and vulnerability management and other systems.

Research, develop, and propose solutions for enterprise problems and initiatives; interfacing with other supporting teams (networking, service desk, systems engineering, cybersecurity, etc.).

Work closely with CSE peers to develop support strategies for new solutions.

Work with 3rd party vendors and partners when needed to carry out new initiatives, engage support for problem tickets, etc.

Participating in CSE-sponsored projects where interaction with other teams, individual colleagues, and peers is required.

Presents and executes change requests according to WAFD Bank change protocol.

Craft documentation for standards, policies, and procedures following ITSM guidelines.

Perform necessary regulatory requirements (patching and reporting, documentation, etc.), adhering to all internal controls.

Follow the Bank's Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment., Reports directly to and works under the supervision of the Client Systems Engineering Supervisor.

Internal Relationships:

Work directly with other departments and colleagues.

External Relationships:

Requires 3rd party vendor communication; Must be comfortable and effective with communicating with vendors.

High School Diploma or equivalent.

Related degree in Information Technology (Can be substituted with transferable skills/experience/degree).

Industry recognized and relevant certifications preferred.

o CompTIA (A+, Project+, Security+), Azure, MCSA/MCSE, SCCM, AWS, ITIL

Skills/Training

The ability to use experience and judgment to plan and accomplish goals, performing a wide variety of tasks; degree of creativity and latitude is expected.

Ability to work autonomously to carry out specified goals.

Great teamwork qualities, organizational skills, and being detail oriented.

The ability to create comprehensive documentation on processes and standards.

Adaptive to changing infrastructure/ Ability to learn new concepts quickly.

Excellent verbal and written communication skills as well as interpersonal skills.

Proven time and priority management.

Experience:

Minimum of 3 years of experience with Information Technology, preferably in a support or engineering role (Can be substituted with related degree + 2-years' experience in related field).

Minimum 2 years' experience in vendor relations and procurement strategy and operations.

Minimum 6 months' experience in Agile project management.

Minimum 1 year's experience with Office 365, leveraging the entire Microsoft office suite.

ITIL Preferred.

Physical Conditions:

Light intermittent physical effort; must be able to sit for long periods of time; able to lift approximately 40 lbs.

Typical office conditions. May require work installing, lifting, and transporting equipment to locations other than home location. May require travel. May require non-standard work hours.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at