Intune Engineer

· Perform complex technical engineering tasks remotely or at customer site to meet business and contractual requirements

· Lead design and implementation of enterprise endpoint management solutions for Windows and macOS platforms

· Manage and deliver OS deployment solutions using Microsoft Endpoint Configuration Manager (OSD, task sequences, imaging, packaging)

· Implement and support modern provisioning using Microsoft Intune (Autopilot, co-management, and compliance policies)

· Manage macOS device lifecycle using JAMF Pro

· Coordinate small technical teams and ensure delivery of work packages aligned with company processes

· Design and maintain Co-Management and Cloud Management Gateway (CMG) architectures

· Develop and maintain operational documentation, deployment standards, and best practices

· Ensure compliance with internal and customer procedures through reporting and analysis of completed work

· Provide technical leadership and guidance to junior engineers and support teams

· Follow escalation procedures for internal operations, vendors, and customers

· Perform root cause analysis (RCA) and produce detailed technical reports after incident resolution

· Support application deployment, packaging, and configuration management across enterprise endpoints

· Perform additional duties and special projects as required.

· Need experience in supporting SCCM / Intune (WinOS, MacOS, ChromeOS) and VDI platforms (Citrix, AWS, Azure Virtual Desktop)., · 8+ years of experience in enterprise endpoint engineering and large-scale environment support

Strong hands-on experience with:

· Microsoft Endpoint Configuration Manager (OSD, imaging, packaging, task sequences)

· Microsoft Intune (Autopilot, MDM, co-management)

· JAMF Pro (macOS management)

· Experience with WSUS, MDT, and patch management processes

· Strong understanding of operating system concepts, including Microsoft Active Directory, security, and OS internals

· Experience with SCCM Co-Management and Cloud Management Gateway (CMG)

· Strong knowledge of SQL and ability to write and troubleshoot queries for reporting and SCCM backend

· Experience with Microsoft cloud technologies such as Microsoft Azure and Microsoft 365

· Experience in mobile device management (MDM) and mobile application management (MAM)

· Strong scripting skills in PowerShell (preferred; Python also acceptable)

· Experience performing root cause analysis (RCA), incident troubleshooting, and detailed reporting

· Excellent debugging, analytical, and problem-solving skills

· Strong communication and stakeholder management skills

· Good understanding of the ITIL framework and service management processes.