SAP CS / Service Management Lead Architect

We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization. This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains. Responsibilities Lead end-to-end SAP Service Management (CS/SM) architecture and solution design Define and validate service processes, including: Service order management Installed base and equipment tracking Warranty and service contract management Field service execution and resource planning Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition) Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis) Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy Lead fit-gap workshops, solution blueprinting, and design governance forums Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs Guide teams on master data design (business partner, equipment, functional locations) Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability Support integration testing, UAT, and defect resolution across service and finance processes Lead cutover planning, go-live readiness, and hypercare stabilization

Extensive SAP experience with specialization in: SAP CS (Customer Service) / S/4HANA Service Management Service order processing, contracts, and warranty management Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs Deep expertise in: Installed base and equipment lifecycle management Service billing and integration with finance (R2R, RAR) Strong understanding of integration with SD, MM, and Finance processes Experience in defining global templates and scalable service models Ability to translate complex service business requirements into architecture designs Strong stakeholder engagement and executive communication skills Experience working in complex, multi-vendor program environments Preferred Qualifications Experience in manufacturing or semiconductor industry (capital equipment service models) Familiarity with: Advanced Field Service Management solutions (FSM) IoT-enabled service and predictive maintenance integration Exposure to PLM (Teamcenter) and MES integration scenarios Experience in subscription/service-based revenue models and warranty accounting Prior experience in program stabilization or recovery initiatives Knowledge of SAP Activate and Agile delivery framework