Business Intelligence Engineer - Business Intelligence Engineer I

This position supports the Technical Support team by translating complex customer and operational data into actionable insights and reports. The role involves building scalable data pipelines, designing operations and performance dashboards, and developing analytics applications to optimize ticketing workflows and improve the overall customer experience., * Extract, transform, and load data from various ticketing platforms into centralized data warehouses.

• Design and maintain scalable data schemas and multi-dimensional databases for self-service analytics.
• Develop real-time dashboards and automated reports to track operational KPIs, including SLAs and ticket resolution rates.
• Translate business requirements from support leadership into clear, technical specifications for data visualization and reporting.
• Augment and accelerate data pipeline and new dashboarding work for various internal dashboards and risk registers.

Education: A Bachelor's degree in Computer Science, Information Systems, Engineering, or a closely related technical field is required.

Experience: A minimum of 3 years of experience in data engineering, business intelligence, or a highly analytical technical support role is required.

Technical Skills:

• Advanced proficiency in SQL for data querying, manipulation, and complex performance tuning.
• Experience with cloud-based data ecosystems such as AWS Redshift.
• Working knowledge of scripting languages like Python and R for data extraction and automation.
• Experience with dashboarding tools, specifically QuikSuite.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at