Application Systems Engineer III

This flexibly staffed class series specification describes the lead level classification in the Application Systems Engineer series. Under direction, to provide thought leadership and operational support for the County's information systems, architect business solutions, and serve as a liaison between department/agency representatives and third-party service providers. Application Systems Engineer III's are responsible for designing, developing, analyzing, implementing, and maintaining software, including enterprise-class, and multi-tier systems; and perform related duties as required., The Information Technology Department is filling multiple Application Services Engineer III positions within several units under Engineering, Systems Analysis, Business Analysis and Quality Assurance career tracks. Under direction, Application Systems Engineers provide support for the County's information systems. Application Systems Engineer IIIs are responsible for designing, developing, analyzing, implementing, and maintaining software, including enterprise class, multi-tier systems; and perform related duties as required., * Principles, methods, tools, and standard practices of application design, systems design, programming, systems testing, implementation, and upgrades.

• Industry standard practices for the software development life cycle.
• Emerging technology trends and tools.
• Principles and techniques of employee supervision.

Ability to :

• Analyze and problem-solve.
• Make effective decisions.
• Organize and prioritize workload.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Document current and future procedures and processes.
• Design complex system interfaces.
• Research potential solutions and make recommendations for implementation.
• Develop reasonable cost and time estimates.
• Understand and consider impact of organizational, management, administrative, and personnel aspects of systems design.
• Create, analyze, and validate detailed functional specifications.
• Facilitate design sessions with the enterprise software development team to define the solution.
• Define project scope, estimates, delivery schedule, and prepare proposals for review.
• Perform risk assessments and help establish Service Level Agreements (SLA's).
• Communicate effectively, both orally and in writing.
• Provide technical support to customers, users, and team members.
• Establish and maintain effective working relationships with management, internal support units, customers, and vendors.
• Assess and evaluate new technology solutions to address business needs.
• Provide input and make recommendations to leadership teams in regard to the long-term vision of the organization.
• Prioritize, evaluate, and mentor the work of subordinate personnel.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

A review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. This is a pass/fail exam component. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises

Candidates must attain a qualifying rating on each portion of this recruitment.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, https://hrs.alamedacountyca.gov, Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline . If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application . Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

In addition to meeting the minimum qualifications, the ideal candidate will possess excellent technical knowledge and skills; and demonstrate a high-level of ability to communicate, make decisions, work collaboratively, organize and plan, and prioritize the customer/client experience., Possession of a bachelor's degree from an accredited college or university with a major in MIS, Computer Science, Computer Engineering, or a closely related field., The equivalent of four (4) years full-time experience designing, developing, analyzing, supporting, and implementing complex software systems., Three (3) additional years of full-time experience designing, developing, analyzing, supporting, and implementing complex software systems may be substituted for the education requirement.

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

**Employees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

The Information Technology Department (ITD) is the central technology support for the County's agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products. We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are "staying ahead of the wave" by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in., Alameda County, California, was established in 1853. The County was created from the territory of two counties created in 1850: Contra Costa and Santa Clara. It was given the local name for the region, Alameda, which translated loosely as "a grove of poplars." The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams. Alameda is the seventh most populous county in California, and has 14 incorporated cities and several unincorporated communities. The total population is estimated to be 1,510,271 as of April 2010, a 4.6% increase from April 2000. During the same time period, California's population rose 10%. Oakland is the seat of County government and the largest city., Alameda County is characterized by rich diversity and culture. Population growth has occurred with the natural net increase of births over deaths, but also from substantial immigration, and Alameda County is now one of the most ethnically diverse regions in the Bay Area and the nation. The 2010 Census shows that there is no majority racial or ethnic group in Alameda County. Compared to the 2000 Census, the Black / African American population decreased countywide by 11%, the Asian population increased by 31%, and the Hispanic population increased by 23%. According to the California Department of Education, 53 languages were spoken by English language learners in the K-12 public school systems in Alameda County in 2008-09.