Software Engineer

You will work closely with product managers, architects, engineers, and vendor partners to build innovative solutions that improve agent experiences, streamline customer interactions, and enable seamless integrations across platforms. What You'll Do

• Design, build, and maintain full-stack applications using Java, Spring Boot, React, and modern web technologies.
• Develop cloud-native microservices and event-driven architectures that support high-volume, mission-critical business capabilities.
• Create responsive and intuitive user interfaces using React and related front-end frameworks.
• Design and implement APIs, integrations, and data exchange services with internal and external platforms.
• Build and optimize scalable database solutions, with a focus on MongoDB and other NoSQL technologies.
• Collaborate with cross-functional Agile teams to deliver new CCaaS features and enhancements.
• Participate in architecture discussions, code reviews, and technical design sessions.
• Contribute to CI/CD pipelines, automated testing, and engineering best practices.
• Support production deployments and occasional after-hours releases as part of a shared team rotation.
• Drive technical excellence through innovation, continuous improvement, and adoption of modern development practices., * Join an Agile Scrum team of 8-10 engineers.
• Contribute to both strategic CCaaS initiatives and ongoing business-as-usual enhancements.
• Collaborate with geographically distributed teams in support of a "Follow the Sun" operating model.
• Work closely with product, engineering, and vendor partners to deliver high-impact customer solutions.

Additional Information

• One opening available.
• East Coast candidates preferred.
• Hybrid work schedule with mandatory onsite presence three days per week.
• Occasional after-hours deployment support may be required (approximately twice per month); schedule flexibility provided in lieu of overtime.
• Potential opportunity for long-term extension or conversion based on performance and business needs.

Key Technologies

Required

• Java
• Spring Boot
• React
• Kafka
• MongoDB
• Microservices Architecture

Preferred

• Apigee
• Python
• Google Cloud Platform/AWS/Azure
• TypeScript
• Redux
• Vertex AI
• GenAI Technologies
• CI/CD & DevOps Tools

This opportunity is ideal for a hands-on full-stack engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about building scalable customer-facing solutions.

• Bachelor's degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
• 6+ years of software engineering experience.
• 4+ years of experience developing full-stack applications using:

• Java
• Spring Boot
• React

• Experience building and deploying microservices-based architectures.
• Experience working with event-driven systems and messaging technologies such as Kafka.
• Experience with database design, development, and optimization, including MongoDB.
• Experience working within Agile/Scrum development environments.

Preferred Qualifications

• Experience developing cloud-native applications on Google Cloud Platform, AWS, or Azure.
• Experience with API management platforms such as Apigee.
• Experience with Python development.
• Experience building modern front-end applications using:

• React
• TypeScript
• Redux
• Responsive web design principles

• Understanding of Domain-Driven Design (DDD) and distributed systems.
• Experience with CI/CD pipelines, automated testing, and DevOps practices.
• Experience supporting Contact Center, Customer Experience (CX), or Call Center technologies.
• Experience working with GenAI, Vertex AI, Agent Development Kit (ADK), or other AI-powered solutions.
• Cloud certifications are a plus.