SAP Program Manager

The Program Manager will lead 2 3 concurrent projects under a showroom strategic initiatives program. The portfolio includes a mobile app for showroom surveys, product scoring, and accountability tracking to drive sales outcomes. This role requires deep experience orchestrating SAP and/or Salesforce projects, strong cross-functional leadership, and a data-driven approach to ensure measurable business impact., Program Leadership & Governance:

• Own the end-to-end program roadmap, scope, and benefits realization across 2 3 projects.
• Establish governance cadences, define RACI, and lead steering committees and decision forums.
• Align program outcomes to showroom strategy and commercial objectives.

SAP and/ or Salesforce Delivery Oversight:

• Lead delivery for SAP and/ or Salesforce initiatives (e.g., CRM, service, sales operations, order-to-cash, inventory visibility).
• Partner with product owners and solution architects to translate business outcomes into epics, features, and release plans.
• Ensure integration and data flows between Salesforce, SAP
• Define KPIs and OKRs (e.g., sales uplift, conversion, compliance score, survey completion rates).
• Partner with data/BI teams to design dashboards and automated reporting for leadership and field managers.
• Drive insight-to-action cycles to improve showroom performance and enforce accountability.

Delivery Excellence:

• Plan and manage budgets, forecasts, vendor SOWs, and resource plans across multiple workstreams.
• Select and apply the right delivery approach (Agile, hybrid, or waterfall) by workstream.
• Own risk/issue management, dependency mapping, and change control; maintain a clear RAID log.

Stakeholder & Change Management:

• Engage senior business leaders, showroom managers, sales ops, IT, and partners with clear communication.
• Build and execute change plans: training, enablement, comms, and adoption metrics.
• Ensure processes and policies align with compliance and data privacy requirements.

Quality, Security, and Compliance:

• Enforce standards for testing (functional, UAT, performance, security) and release management.
• Ensure data governance, user access controls, and audit-readiness across platforms.

Reporting & Communication:

• Provide transparent status reporting, executive dashboards, and benefits tracking.
• Escalate blockers proactively with solution options and trade-off impacts.

Mandatory Skills: Program Manager with proven experience in SAP and / or Salesforce, excellent communication skills, proven ability and experience in driving and managing 2-3 projects concurrently, * 8+ years of program/project management experience delivering enterprise technology solutions.

• Proven track record leading 2 3 concurrent projects with cross-functional teams.
• Hands-on experience delivering projects on:
• SAP and / or Salesforce experience is preferred
• Strong command of data/analytics outcomes: KPI definition, dashboarding, and performance management.
• Proficiency with delivery tools (e.g., Jira, Azure DevOps, Confluence) and MS Office/Google Workspace.
• Excellent communication, stakeholder management, vendor management, and executive reporting skills.
• Bachelor s degree in business, Engineering, Computer Science, or related field (or equivalent experience).