ServiceNow Solutions Architect

• Lead the architectural design and roadmap for the ServiceNow platform-including ITSM, ITAM, ITOM, CMDB, SPM and other modules
• Collaborate with business stakeholders to gather and analyze requirements.
• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards
• Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy
• Establish and enforce platform governance, development standards, and best practices
• Oversee the configuration, customization, and deployment of ServiceNow applications
• Prepare architecture documentation, technical roadmaps, and design specifications
• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines
• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives
• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks
• Conduct platform performance reviews and ensure system reliability, scalability, and security
• Optimize platform performance and troubleshoot complex technical issues
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators
• Stay updated of ServiceNow releases, new capabilities, and emerging platform best practices
• Evaluate new ServiceNow features and recommend platform improvements

• Bachelor's with 12+ years of ServiceNow experience (or commensurate experience)
• 7 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility
• Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), ITAM, CMDB, SPM or others
• Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), IntegrationHub, Flow Designer, Service Portal and UI Builder, and integration frameworks
• Experience with platform governance, solution review, and enterprise-scale implementation
• Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools
• Strong documentation, communication, and stakeholder engagement skills
• Clearance Required: Ability to maintain a Public Trust clearance, * A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?