Help Desk Support
Strategic Staffing Solutions
Richmond, United States of America
yesterday
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
$ 42KJob location
Richmond, United States of America
Tech stack
Microsoft Active Directory
Identity and Access Management
Issue Tracking Systems
Azure
User Provisioning Software
ServiceNow
Job description
- This role supports the creation, modification, and deletion of user access accounts in various applications for all lines of business across the enterprise.
- This position will troubleshoot provisioning errors and resolve access-related issues efficiently and accurately.
- This position will work on various access cleanup projects to maintain data integrity, security, and compliance.
- This position will cross-train within the team to ensure comprehensive support coverage and knowledge sharing.
- Perform initial investigation and triage for access provisioning requests and incidents.
- Provide high-quality service delivery through responsiveness to access requests, adherence to service levels, and security policies.
- Accurately log and document all access changes, requests, and incidents in the ticketing system.
- Identify opportunities for improvement in access provisioning processes, tools, and workflows.
- Collaborate with other IT support groups and teams to resolve complex or escalated access issues.
- Report key performance metrics related to access management and provisioning to leadership.
Requirements
- Prior experience in IT help desk, user access administration, identity management, or a related support role in a large enterprise environment
- Experience with user provisioning, account administration, and access management processes
- Experience with ticketing systems such as ServiceNow a plus
- Experience with identity and access management tools (e.g., Active Directory, Azure AD, or similar platforms) a plus
- Proven analytical and problem-solving abilities
- Strong interpersonal, written, and oral communication skills
- Ability to prioritize and execute tasks in a high-pressure environment
- Highly self-motivated and directed
- Strong organizational skills
- Keen attention to detail
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Ability to work effectively in a hybrid environment with onsite requirements in Richmond, VA