AWS Connect Solution Architect

Pronix Inc
Princeton, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Princeton, United States of America

Tech stack

Amazon Web Services (AWS)
Amazon Web Services (AWS)
Customer Interaction Management (Software)
Amazon DynamoDB
Identity and Access Management
Lex (Software)
Salesforce
Systems Integration
Amazon Connect
Functional Programming
Cloudwatch
Api Gateway
Zendesk
ServiceNow

Job description

We are looking for an experienced AWS Connect Solution Architect to design, implement, and production support cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will work closely with business, technology, and operations teams to define requirements, create solution architecture, and deliver scalable, secure, and customer-centric contact center platforms.

Requirements

Strong hands-on experience with Amazon Connect solution design and implementation.

Experience with AWS services such as Lambda, Lex, S3, CloudWatch, API Gateway, DynamoDB, IAM, and related integration services.

Knowledge of contact center technologies, IVR, call routing, workforce workflows, and customer service operations.

Ability to design integrations with CRM platforms such as Salesforce, ServiceNow, Zendesk, or similar systems.

Strong communication, stakeholder management, and solution documentation skills.

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