Artificial Intelligence

This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems

Minneapolis, MN*Remote

Operations Leadership Communication Issue Tracking Problem Solving Customer Service Active Directory Operating Systems Technical Support Help Desk Support Computer Hardware Directory Service Business Valuation Incident Management Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Configuration Management Interpersonal Communications Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Analyst TEKsystems

Minneapolis, MN*Remote

Operations Leadership Communication Issue Tracking Problem Solving Customer Service Operating Systems Technical Support Help Desk Support Computer Hardware Directory Service Business Valuation Incident Management Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Configuration Management Interpersonal Communications Troubleshooting (Problem Solving) +0

Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support, Troubleshooting, Customer service, Phone support, Servicenow, Ticketing system, * Experience with Win 10 as they will be moving to it (80% there currently) * O365 experience * Experience with Service Now, Positivity Apple IPad Communication Phone Support Microsoft 365 Detail Oriented Problem Solving Customer Service Active Directory Active Listening Help Desk Support Computer Hardware Business Valuation Incident Management Microsoft Windows 10 Relationship Building IT Service Management Workplace Inclusivity Full Stack Development Artificial Intelligence Effective Communication Business Transformation Ethical Standards And Conduct Troubleshooting (Problem Solving) +0

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com., TEKsystems Golden Valley, MN*Hybrid Tablets SystemC Teamwork Operations Leadership ServiceNow