Escrow Support Supervisor

The Escrow Support Supervisor leads a centralized production team responsible for supporting the opening and closing of residential escrow transactions. This position ensures operational efficiency, quality, compliance, and exceptional service by overseeing daily workflow in a fast-paced, deadline-driven environment. Success in this role is measured by strong team performance, accurate processing, and the ability to consistently meet production goals while developing a high-performing team., * Lead and supervise a centralized escrow support team, overseeing daily production, workflow distribution, and service levels.

• Monitor productivity, quality, turnaround times, and workload priorities while adjusting staffing and approving overtime to meet business demands.
• Review escrow documentation for accuracy, completeness, and compliance, resolving escalated issues as needed.
• Recruit, onboard, train, coach, and develop team members while conducting performance reviews and supporting employee development.
• Partner with internal teams to communicate process updates, drive continuous improvement initiatives, and prepare operational performance reports for leadership., This position is based in a 100% onsite production environment in Mesa, Arizona. Flexibility to work extended hours, including overtime during peak business periods, is required.

• Previous leadership or supervisory experience in escrow operations, title services, mortgage, or a related real estate transaction environment.
• Strong knowledge of residential escrow processes, documentation, and regulatory compliance.
• Demonstrated ability to lead high-volume production teams, manage competing priorities, and make sound decisions under pressure.

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook)
• Escrow and title processing systems
• Document management platforms
• Reporting and workflow management tools

PREFERRED SKILLS

• Excellent leadership, coaching, and team development skills.
• Strong organizational, problem-solving, and conflict resolution abilities.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining accuracy and professionalism.