Help Desk Student Technician

The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university's technology services., * Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.

• Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
• User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
• Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

Technical Skills, Communication Skills, Initiative and problem solving, Customer Service, * Experience with IT help desk or customer service roles.

• Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).

• Training: On-the-job training will be provided. New hires will be expected to learn and familiarize themselves with the university's IT environment and support processes.
• Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university. Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit