IT Specialist

• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

Key Success Indicators for this Role:

• Meets defined response and resolution expectations for IT tickets.
• Maintains high user satisfaction through responsive, helpful support.
• Accurately documents systems, configurations, and solutions.
• Demonstrates strong follow-through and ownership of issues.
• Contributes to process improvements and system stability., * Provide technical support for end users (desktop, laptop, mobile, peripherals).
• Troubleshoot and resolve hardware, software, networking, and system issues.
• Assist in installation, configuration, and maintenance of devices.
• Help with software deployments, system upgrades, patches, and updates.
• Monitor and maintain network infrastructure.
• Configure, maintain, and troubleshoot printers, scanners, and other peripherals.
• Assist in user account management.
• Document procedures, configurations, and known issues and resolutions.
• Maintain inventory of IT assets and coordinate procurement.
• Support backup and recovery operations, system updates, and security measures.
• Collaborate on projects and company initiatives.
• Stay current with industry best practices, emerging technologies, and security trends.
• Other tasks as needed to support the team and evolving business.

Luxe Brands (https://luxebrandsllc.co)is seeking a detail oriented, problem solving IT Specialist to join our growing team. In this role, the IT Specialist will work with our IT Manager to provide day-to-day technical support, troubleshoot hardware and software issues, assist in deploying new systems, and maintain user productivity through responsive service.

The ideal candidate has a strong understanding of hardware configuration, networking fundamentals, and software administration. This position also requires an effective communicator who successfully collaborates with other departments on special projects and initiatives., * Bachelor's degree in business, IT, computer science or 2-3 years of relevant professional experience.

• 2+ years of administering and troubleshooting common issues with Apple devices (iPhone, iPad, Mac, etc.).
• 2+ years of administering Microsoft 365 environments.
• Strong foundational knowledge of computer hardware, operating systems, networking, and security concepts.
• Basic understanding of network devices (routers, switches, firewalls, access points).
• Experience with remote support tools and ticketing systems.
• Basic knowledge of cybersecurity best practices.

Preferred Experience:

• Apple Business Manager and MDM Solutions.
• Microsoft Intune and Defender for Endpoint.
• Industry Certifications (CompTIA A+, Network+, Cisco CCNA, Microsoft 365 Fundamentals, etc.).
• Working cross-functionally with finance, marketing, and operations teams.
• Administering Business Software Suites (CRM, ERP, Shopify, etc.).
• Experience with scripting or automation (Bash/Zsh, PowerShell, Python, etc.).

6185 Huntley Rd Ste K, Columbus, OH 43229 Hybrid work $50,000 - $60,000 a year - Full-time

Our purpose is to create heartfelt moments and boundless inspiration - in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget. Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 18 months. Our proven concept resonates with brides wherever we operate, and we're now embracing the opportunities and challenges of scaling a high-growth business. Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you're looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.