Support Engineer - Collaboration Platforms

The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform., * Effective, polished interaction with customers to gather information quickly.

• Explain customer responsibilities in resolving issues.
• Communicate next steps and status and inspire confidence.
• Handle challenging and politically sensitive customer situations.
• Use all available resources appropriately.
• Communicate effectively with Support teams on complex issues.
• Write excellent case documentation.
• Conduct knowledge transfer sessions.
• Daily reviews for tickets.

A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues, directly supports customers through telephone and email, escalates issues quickly when deep specific skills or other capabilities are required, and has the ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations., * Excellent spoken and written English communication skills.

• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Logical and critical thinking.
• Passion for technology and customer support., * At least 2-3 years of Technical Support experience.
• Experience in a customer-facing or customer technical support role., * Basic knowledge or hands-on experience of Office 365 Administration.
• Hands-on experience in Exchange Online mail flow troubleshooting.
• Hands-on experience related to Security and Compliance Retention Policies.
• Outlook client troubleshooting.
• Knowledge of Active Directory.
• Office 365 migration experience.
• Licensing in Office 365.
• Basic knowledge of SharePoint Online, Skype for Business, and Teams will be an advantage.
• Basic knowledge of Exchange 2010, 2013, and 2016.
• Knowledge about Server Roles.

Note:

This role is for a Federal Engagement and candidates applying should have a valid US passport Skills

Mandatory Skills : Exchange Onpremise/ Hybrid Good to Have Skills : MS Outlook

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Bellevue, WA $60,000 - $65,000 a year, Compensation range: $60,000.00 to $65,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert