IT Field Technician

• General support and troubleshooting for all end client's technology devices
• Remote and/or onsite end-user support for all technology-related items
• Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)
• Document ServiceNow incidents assigned tothe support team
• Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training
• Mobile Operations Command Center (MOCC) Support

o Assist TFO Team with quarterly maintenance on MOCC

o Provide onsite end-user support when MOCC is deployed

• Site surveys

o Regular walkthrough at field locations

o Perform checks of technology devices and connectivity

o Identify unused and/or underutilized devices for possible reclaim

The Deskside support member should have strong technical knowledge and hands-on experience on below technologies:

• Mobile Device Management(MDM)
• ITIL & Ticketing System Familiarity
• Microsoft Client OS (Win10, 11)
• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support, * Over 5 years of hands-on experience in desktop support and end-user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune.
• End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Capable of documenting solutions and creating user-friendly knowledge base articles.
• Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support., * ITIL V4 Foundations
• MD-102: Endpoint Administrator
• Microsoft 365 Certified: Fundamentals - MS-900

$50,000 an hour - Full-time, Pulled from the full job description

• Paid training
• Professional development assistance
• Tuition reimbursement
• 401(k)
• Tools provided
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Paid time off
• Paid training
• Professional development assistance
• Tools provided
• Tuition reimbursement
• Vision insurance