Application Support Specialist

We are seeking an Application Support Specialist to provide hands-on technical support in a fast-paced judicial environment. This is a fully onsite role supporting end users with desktop, software, and courtroom audio/visual technologies. The ideal candidate enjoys troubleshooting technical issues, learning new applications, and delivering exceptional customer support in a professional setting., * Provide onsite technical support for end users, including judges, court staff, and administrative personnel.

• Troubleshoot and resolve PC hardware, software, printer, and peripheral issues.
• Support courtroom audio/video and recording systems during live court proceedings.
• Learn and support court-specific applications, including document management and case management systems.
• Assist users with day-to-day technical questions and system usage.
• Escalate complex technical issues to the central IT support team when necessary.
• Maintain excellent customer service while supporting users in a time-sensitive environment.
• Document issues and resolutions as required.

• 1-3 years of experience in Desktop Support, Help Desk, or Application Support.
• Strong troubleshooting skills for Windows PCs and Microsoft Office applications.
• Excellent customer service and communication skills.
• Ability to quickly learn new software applications and technologies.
• Comfortable working in a fast-paced, user-facing environment.
• Ability to prioritize multiple support requests while maintaining professionalism.

Preferred Skills

• Experience supporting Audio/Visual (AV) equipment or conference room technologies.
• Knowledge of Zoom or hybrid meeting platforms.
• Experience with document management systems.
• Familiarity with Adobe Acrobat.
• Experience with Microsoft Visio.
• Knowledge of Microsoft SharePoint.
• Exposure to Microsoft Office Suite administration.
• Experience supporting legal, government, or public sector environments is a plus.

Technology Environment

Candidates with experience supporting any of the following technologies are encouraged to apply:

• Windows Desktop Support
• Microsoft Office Suite
• SharePoint
• Adobe Acrobat
• Microsoft Visio
• Zoom
• Audio/Video and recording equipment
• Document Management Systems, The ideal candidate is:
• Customer-focused with excellent interpersonal skills.
• A proactive problem solver who enjoys troubleshooting.
• Comfortable providing onsite, hands-on technical support.
• Quick to learn new systems and technologies.
• Able to remain calm and professional in high-pressure situations.
• Reliable, detail-oriented, and accountable.

$50 - $60 an hour - Contract