Service Technology Coordinator

• Monitor machine data from telematics and diagnostic platforms for both Knoxville and Chattanooga locations.
• Analyze data to identify potential equipment issues and coordinate follow-up actions.
• Communicate directly with customers regarding equipment alerts or performance issues.
• Recommend repairs, dispatch service trucks, or coordinate equipment pickup for necessary service work.
• Work collaboratively with Service Technicians, Parts, and Sales teams to ensure timely and efficient customer service.
• Maintain accurate and organized records of customer interactions, machine data reports, and service responses.
• Support service leadership by providing insights or reports on recurring equipment alerts or patterns.
• Perform any additional tasks as assigned by the Service Manager.

Are you ready to take the next step in your career? Join our dynamic team as a Service Coordinator and enjoy a work-life balance with NO WEEKENDS! This full-time position is based in Knoxville, TN, with occasional day travel to Chattanooga, TN., * Minimum 2 years of experience in the automotive, agricultural, or construction equipment industry.

• Above-average computer skills, including proficiency in Microsoft Outlook and other common business tools.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to manage time effectively in a fast-paced service environment.
• Collaborative approach with internal teams to deliver the best possible customer experience.
• Ability to travel to the Chattanooga store occasionally as needed.